[Update] Suspension of Services due to Dashboard Maintenance, And Live Streaming Methods for that Period

Thank you very much for using Cerevo’s LiveShell series and LiveWedge.
We would like to inform you that we will be carrying out maintenance of Dashboard during the period stated below.
Please note that you may not be able to access Dashboard or use its functions at certain points during the maintenance period.
We apologize for any inconvenience as a result of this.

Updates on the current maintenance status will be posted on this webpage, as well as on Cerevo’s Official Facebook and Twitter accounts. 

[Update]
The maintenance has been completed as scheduled, however, we have confirmed that the Dashboard and some of the functions are not stable due to the heavy access to the Dashboard. We confirm that the difficulty accessing the Dashboard is gradually resolving.

We apologize again for any inconvenience caused.

Please keep using Local Mode or TinyCon if you do live streaming until further notice.

Maintenance period:
[JST] Monday 11th July 2022, 12:00 – Tuesday 12th July 2022, 23:59
[UTC] Sunday 10th July 2022, 03:00 – Tuesday 12th July 2022, 14:59
[US PST] Sunday 10th July 2022, 20:00 – Tuesday 12th July 2022, 07:59
* Maintenance has been completed as scheduled.

Services that will be suspended:
Live streaming operations and settings for the web app Dashboard

Affected devices:

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Functions that will be unavailable during maintenance:

  • Access to Dashboard
  • Live streaming using Dashboard from the affected devices

Functions that will still be available during maintenance:

  • Live streaming using local mode from the affected devices
  • TinyCon on “LiveShell X“

For any additional questions, please contact the Cerevo Customer Support team at

support-global@cerevo.com

Sincerely yours,
Cerevo Inc

FlexTally, the Wireless Tally Lamp System, New Firmware Update Adds Support for Wirecast and the Ability to Turn On/Off the Preview Indicator

Cerevo has released the latest FlexTally firmware (Windows Utility software ver 1.2.0, FlexTally Station Rev. 0029) with the following new features. 

  • Added support for Wirecast.
  • Added the ability to turn off the preview indicator (green lamp) when the station unit is connected via Ethernet to a switcher.

●Support for “Wirecast” software switcher

Each FlexTally lamp can be set individually for each Wirecast shot. This should be useful for not only camera switching, but also for communicating cue timing for VTR and lower thirds to on-camera performers and staff.

●Turning on/off the preview indicator (green lamp) when the station unit is connected via Ethernet to a switcher. 

With the latest FlexTally Utility software for Windows you now have the choice to turn on or turn off the preview indicator (green lamp) when FlexTally is connected via Ethernet to a supported switcher. 

This feature gives you more choice when configuring FlexTally to use at your broadcasting location. For example, turn off the preview indicator if you only want to inform the on-camera performers about the on-air camera (red), or turn it on when you want to inform the camera operators about the preview status as before.

We will continue to update FlexTally to reflect the needs of our users and to make it more convenient and easier to use.

FlexTally

FlexTally is a tally lamp system that consists of one station unit connected to a video switcher and four lamps attached to each camera. One station unit can have up to eight lamps connected (sold separately). When shooting with multiple cameras, such as when recording live programs or live streaming, each FlexTally lamp automatically lights up according to the video switcher’s switching operations, helping the performer to recognize which camera is being used.

Please visit the product website for more information on FlexTally products.

https://flextally.cerevo.com/en/

About Cerevo

Cerevo Inc. was founded in 2008 and is located in Tokyo, Japan. Cerevo is a small batch company focusing on making unique networked devices and connected solutions for both consumer and professional users based on its “Global Niche” concept. Cerevo’s products have been recognized globally and are sold in more than 85 countries and regions.

Over 25 products have been released including, the LiveShell series – devices to enable live streaming on YouTube Live and other streaming services using only a video camera, LiveWedge – a 4 input HDMI switcher with live streaming capabilities, REC-1/LOG-1Tipron – a full HD sports camera with sensor that visualizes your sports activity from the XON series of smart sports products. For more information, please visit – https://cerevo.com

For inquiries regarding new hardware development and sales, please contact us via the link below.
https://cerevo.com/en/contact/

Press Contact:
press-global@cerevo.com
https://www.instagram.com/cerevo_global/
https://www.facebook.com/CerevoUSA
https://twitter.com/CerevoGlobal

For 1/8 TACHIKOMA Users – End of Service Notice

Thank you for your continued support of Cerevo products and services.

Due to users’ usage patterns for Cerevo’s smart toy “Moving, Talking and Synchronizing TACHIKOMA 1/8 scale” we will no longer support functions that require Internet connectivity. In addition, the development and updating of firmware for the product will be terminated.

We would like to express our deep gratitude for the fact that 1/8 TACHIKOMA is still used by many customers around the world.

Users will still be able to interact with 1/8 TACHIKOMA via the dedicated app, please see below for further details.

About 1/8 TACHIKOMA End of Service

All functions provided by connecting to the Internet (weather forecast, schedule confirmation, message recording, information retrieval, parallelization, etc.) will be terminated. 

End Date and Time

Tuesday, August 31, 2021 12:00 (JST)

About Product Use

Even after the above functions are terminated, the following functions can still be used by connecting to the dedicated app in stand-alone mode. 

  • Conversation with 1/8 TACHIKOMA (Response via original recorded voice of 1/8 TACHIKOMA only) 
  • Maneuver Mode (Walking, running control from within the app) 
  • Photography (Taking photos from within the app) 

Please refer to the online manual for usage instructions. 
https://tachikoma.cerevo.com/en/docs/usage-without-internet/

In addition to the announcement of the end of the previous listed functions, the Android version of the 1/8 TACHIKOMA app will be releasing a Voice Collection feature which allows you to play back lines used in past conversations with 1/8 TACHIKOMA. This will make it possible to enjoy the voices of 1/8 TACHIKOMA from the app at any time.

If you are using the Android app, please update to the latest version and try out the new feature.

1/8 TACHIKOMA Android App
https://play.google.com/store/apps/details?id=com.cerevo.tc1app 
* The 1/8 TACHIKOMA app can only be used by those who have the 1/8 TACHIKOMA main unit. 
* There are no plans to support voice collection in the iOS version of the app.

For any inquiries, please contact the Cerevo Customer Support team at –
support-global@cerevo.com

Cerevo Announces Implementation of a Timecode Function for its Live Streaming Device, LiveShell X

– LiveShell X sales in 2020 increased by more than 160% compared to the previous year due to rising demand for live video distribution. –

Cerevo Inc., an Internet connected consumer electronics manufacturer headquartered in Tokyo, Japan, has added a timecode function to its full HD live streaming device, LiveShell X. This new feature will be available by updating to the latest firmware (Rev. 2021) which will be released on February 25, 2021 (Japan time).

LiveShell X
https://liveshell.cerevo.com/

Adding Timecode Information to H.264 Video

Using the timecode function, time (UTC) information acquired from any NTP server can be added to H.264 video delivered through LiveShell X. To enable/disable the function, connect to the IP address of the LiveShell X you want to use with a browser and configure the settings.

LiveShell X Manual – How to set the Timecode Function
https://liveshell-manual.cerevo.com/en/liveshell-x/timecode-setting/

LiveShell X Multi-Angle Event

On February 13-14, 2021, LiveShell X was used for the first time in Japan to deliver a live event with multi-angle support. The event lasted for more than 8 hours without any synchronization issues between the videos, allowing viewers to switch between multiple angles.

Sales of LiveShell X Increased by more than 160% in 2020

In fiscal year 2020, the demand for live streaming increased dramatically around the world due to social conditions. Although our production process was severely affected by the spread of the new coronavirus in the same fiscal year, Cerevo has focused on building a supply system that enables stable production and prompt delivery to our customers.

LiveShell X is used in a variety of situations by both companies and individuals, including online events, live lectures at schools, closed broadcasts to related parties when working remotely and family gatherings. Since its launch, this model has been well received by a wide range of people, from professionals in the field of live streaming, such as TV stations, to amateurs making their first broadcast on YouTube, as a live streaming device that can provide stable, high quality live video broadcasting.

Cerevo will continue to work on the development of the LiveShell series, with new features and models to enrich your live streaming experience.

LiveShell Series Live Streaming Case Studies
https://liveshell.cerevo.com/en/usecase/

About Cerevo

Cerevo Inc. was founded in 2008 and is located in Tokyo, Japan. Cerevo is a small batch company focusing on making unique networked devices and connected solutions for both consumer and professional users based on its “Global Niche” concept. Cerevo’s products have been recognized globally and are sold in more than 85 countries and regions.

Over 25 products have been released including, the LiveShell series – devices to enable live streaming on YouTube Live and other streaming services using only a video camera, LiveWedge – a 4 input HDMI switcher with live streaming capabilities, REC-1/LOG-1Tipron – a full HD sports camera with sensor that visualizes your sports activity from the XON series of smart sports products. For more information, please visit – https://cerevo.com

For inquiries regarding new hardware development and sales, please contact us via the link below.
https://cerevo.com/en/contact/

Press Contact:
press-global@cerevo.com
https://www.instagram.com/cerevo_global/
https://www.facebook.com/CerevoGlobal
https://twitter.com/CerevoGlobal

LiveShell 2 Users – Trade-Up Program

Thank you for your continued support of Cerevo products and services.

It has been more than five years since LiveShell 2, Cerevo’s value live streaming device, launched in September 2015 and it has recently become difficult to obtain major repair components. As a result, Cerevo will stop accepting out of warranty paid repairs for LiveShell 2 at the end of March 2021.

In addition new firmware development for LiveShell 2 will also end.

We would like to express our deepest gratitude to the many customers who have used LiveShell 2 in the past 5 years.

For customers who are currently using LiveShell 2, we will be offering a trade-up program to allow customers to replace their LiveShell 2 with the successor device LiveShell X. This is a great opportunity to replace your existing LiveShell 2 with a newer, more sophisticated device.

Future Support for LiveShell 2

Paid repair support ends: 31st March 2021

Questions about use will continue to be accepted at support-global@cerevo.com

Trade-Up Program Details

If you send your current LiveShell 2, we will offer the successor device LiveShell X for $450* instead of the regular price of $699.

* The price may be changed without a notice.

Trade-Up Program Start

20th February 2021

Trade-Up Target Device

LiveShell 2

Available for Discounted Purchase 

LiveShell X

Trade-Up Rules 
  • When trading up, please send your LiveShell 2 to Cerevo.*1 *4
  • You must also provide purchase details (email, receipt, etc.) from either the Official Cerevo Store or authorized retailers/distributors.*2 *3
  • The LiveShell 2 should be initialized before sending to Cerevo.*5
  • The user who applies must have sole ownership of the LiveShell 2.
How to Apply

Please apply at the dedicated trade-up program link below.
After applying for purchase, please send your LiveShell 2 and purchase details within 30 days.*1

Apply for Trade-Up – https://gstore.cerevo.com/liveshell-2-trade-up-program/

If you are a corporation and would like to apply to trade-up multiple units at once, please contact support-global@cerevo.com.

Terms and Conditions

*1: You are responsible for the cost of sending in your LiveShell 2. You will be responsible for the cost of shipping your LiveShell 2 to Oregon if you live in the U.S. or Canada, Germany if you live in Europe, or Japan if you live in other countries. The shipping address will be provided after your application.

*2: The trade-up offer is only available to those who have purchased a new product from either the Official Cerevo Store or authorized retailers and distributors. If you purchased a used product, or a product that was purchased through non-authorized sales channels, your application will be cancelled.

*3: The trade-up program will be applied as one discounted replacement LiveShell X per one LiveShell 2. It is possible to trade-up multiple LiveShell 2 devices at once.

*4: We may not be able to accept a trade-up in cases where there is obvious signs of intentional damage or disassembly, or if the product was purchased used.

*5: Please initialize your LiveShell 2 before sending it to Cerevo. Please refer to the online manual for more information on initialization – https://liveshell-manual.cerevo.com/en/liveshell2/reset-initialize/

*6: Cerevo may use the returned LiveShell 2 for product analysis and other purposes.

For any inquiries, please contact the Cerevo Customer Support team at –

support-global@cerevo.com

[Feb 25] Notice of Dashboard Maintenance

Thank you very much for using Cerevo’s LiveShell series and LiveWedge.

We would like to inform you that we will be carrying out maintenance of Dashboard during the period stated below.

Please note that you may not be able to access Dashboard or use its functions at certain points during the maintenance period.

We apologize for any inconvenience as a result of this.

Updates on the current maintenance status will be posted on this webpage, as well as on Cerevo’s Official Facebook and Twitter accounts. 

Maintenance period:

February 25th (Wednesday), 2021, from 0:00 AM to 3:00 AM (JST)
* Maintenance has been completed as scheduled.

Services that will be suspended:

Live streaming operations and settings for the web app Dashboard

Affected devices:

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Execution:

  • YouTube Live Streaming API integration bug fixed
  • Deletion of items related to the preview function for RTMP delivery
  • Updated the list of linked services
  • Fixed a minor bug when viewing on mobile devices

Functions that may cause problems during maintenance:

  • Access to Dashboard
  • Live streaming using Dashboard from the affected devices

Able to login to Cerevo Dashboard with a Google account but unable to do live streaming using YouTube:

  1. After you create a Live Event on YouTube, open Details in YouTube Studio. 
  2. Please copy the stream key and stream URL shown in Details on YouTube Studio. 
  3. Go to Dashboard and select “Other broadcasting services” on the “Select a broadcasting service” pulldown menu 
  4. Please input the stream key you copied from YouTube Studio’s Details page in Stream name (Stream ID). Please input the stream URL from YouTube in Primary Server URL (RTMP Server URL). 
  5. After entering this information please follow the instructions on screen to complete setup. 

You may also refer to the on-line manual for – Other broadcasting services (RTMP, YouTube Stream now, initial setup)
https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-1c/

Maintenance unaffected functions:

  • Live streaming using local mode from the affected devices

As a temporary workaround, to live stream when Dashboard is undergoing maintenance, please use Local Mode to bypass Dashboard. For details about how to set up Local Mode, please go to
https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-4/

For any additional questions about Local Mode, please contact the Cerevo Customer Support team at
support-global@cerevo.com

Sincerely yours,
Cerevo Inc


End of Service Announcement – cloudiss and RIDE-1

Thank you for your continued support of Cerevo products and services.

Due to the low active user levels for cloudiss and RIDE-1, we will stop providing some of the functions implemented using the Internet. In addition, the development and updating of firmware for each product will be terminated.


We would like to express our deepest gratitude for the many customers who have used both products since their release.

If you have either of these products, please check the following information.

●cloudiss

Discontinued function

The ability to automatically set alarms based on a registered schedule after linking with Google Calendar.

End date and time

March 31, 2021 (Wednesday) 12:00 *1

To continue using the product

After the end date above, you can still use the product by manually setting the alarm from the dedicated application.
For details, please refer to the online manual.
https://cloudiss.cerevo.com/en/manual/

*1: On the end date any linked Google account will be unlinked from the application.

●RIDE-1

Discontinued functions

Cloud-related functions via XON Cloud (storing activity logs, checking past activity logs, group rides, live telemetry, etc.)

End date and time

January 31, 2021 (Thursday) 12:00 *2

To continue using the product

After the end date above you can continue to use the product as a cycle computer, displaying your ride data in real time on your smartphone in conjunction with the dedicated app.

For more information, please refer to the online manual.
https://xon.cerevo.com/en/ride-1/home/

*2: We took the decision to no longer provide these functions due to low usage rates among users. Please note that all registered account information will be deleted when the service is terminated.

For inquiries regarding the use of each product, please contact the Cerevo Customer Support team at –
support-global@cerevo.com

Cerevo Inc.

press-global@cerevo.com
https://www.instagram.com/cerevo_global/
https://www.facebook.com/CerevoGlobal
https://twitter.com/CerevoGlobal

Cerevo Dashboard Service Notice End of support for RTMP streaming preview function due to the end of service of Adobe Flash Player

Thank you for your continued support of Cerevo products and services.

The video preview function in Dashboard when streaming via RTMP uses Adobe Flash Player to display the video stream. Adobe Co., Ltd., the developer of Adobe Flash Player, will end support for this software on the 31st December 2020* and support for the video preview function in Dashboard when streaming via RTMP will also end at the same time.

Support will end only when RTMP streaming is setup via the “Other broadcasting services” menu option in Dashboard. Streaming via other setup options such as YouTube Live will still enable use of the preview function.

End date for preview function when streaming via RTMP

31st December 2020 

*Please check the Adobe announcement regarding the end of support for Adobe Flash Player at the link below.
https://www.adobe.com/products/flashplayer/end-of-life.html

If you want to preview broadcasted video when streaming via RTMP using LiveShell series  or LiveWedge after the above support period ends, please check the management screen or dashboard of the streaming service you are using.

Please refer to the online manual for RTMP streaming setup instructions. 
https://liveshell-manual.cerevo.com/en/liveshell-x/x-5-6/

In addition, when using LiveShell X you can continue to use channel 3 of the simultaneous multi-streaming function to broadcast a separate RTSP stream as a preview or monitoring stream. Please refer to the link below for instructions on how to use channel 3 on LiveShell X –
https://liveshell-manual.cerevo.com/en/liveshell-x/lsx-06-faq/using-3/

If you have any additional questions or concerns about the use of our products, please contact us at – support-global@cerevo.com

Sincerely yours,
Cerevo Inc

[Oct 7] Notice of Dashboard Maintenance

Thank you very much for using Cerevo’s LiveShell series and LiveWedge.

We would like to inform you that we will be carrying out maintenance of Dashboard during the period stated below.

Please note that you may not be able to access Dashboard or use its functions at certain points during the maintenance period.

We apologize for any inconvenience as a result of this.

Updates on the current maintenance status will be posted on this webpage, as well as on Cerevo’s Official Facebook and Twitter accounts. 

Maintenance period:

October 7th (Wednesday), 2020, from 0:00 AM to 2:00 AM (JST)
* Maintenance has been completed as scheduled.

Services that will be suspended:

Live streaming operations and settings for the web app Dashboard

Affected devices:

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Execution:

  • YouTube Live Streaming API integration bug fixed

Functions that may cause problems during maintenance:

  • Access to Dashboard
  • Live streaming using Dashboard from the affected devices

Able to login to Cerevo Dashboard with a Google account but unable to do live streaming using YouTube:

  1. After you create a Live Event on YouTube, open Details in YouTube Studio. 
  2. Please copy the stream key and stream URL shown in Details on YouTube Studio. 
  3. Go to Dashboard and select “Other broadcasting services” on the “Select a broadcasting service” pulldown menu 
  4. Please input the stream key you copied from YouTube Studio’s Details page in Stream name (Stream ID). Please input the stream URL from YouTube in Primary Server URL (RTMP Server URL). 
  5. After entering this information please follow the instructions on screen to complete setup. 

You may also refer to the on-line manual for – Other broadcasting services (RTMP, YouTube Stream now, initial setup)
https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-1c/

Maintenance unaffected functions:

  • Live streaming using local mode from the affected devices

As a temporary workaround, to live stream when Dashboard is undergoing maintenance, please use Local Mode to bypass Dashboard. For details about how to set up Local Mode, please go to

https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-4/

For any additional questions about Local Mode, please contact the Cerevo Customer Support team at

support-global@cerevo.com

Sincerely yours,
Cerevo Inc


Cerevo Dashboard Connection Error and Resolution

Thank you for your continued support of Cerevo products and services.

We confirmed on the evening of August 15, 2020 that Dashboard, Cerevo’s live streaming operation and configuration web application, experienced a malfunction which resulted in users being unable to access the service. The issue has now been fixed and Dashboard is operating again normally.

We sincerely apologize for any inconvenience this may have caused to users of our live streaming products.

The details of the outage are as follows.

Issue Description

On Dashboard, the status of the streaming device could not be obtained and live streaming could not be performed.

Affected Devices

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Issue First Occurred

August 15, 2020 at approximately 21:00 PM (JST)

Resolution Date

August 16, 2020 at approximately 5:00 AM (JST)

Technical Details

A connection problem occurred with the Dashboard servers resulting in users seeing connection errors on Dashboard. Cerevo engineers identified the problem and quickly moved to restore service.

Future Actions

As the servers experienced connection problems, we are reinforcing the servers and further improving load balancing.

We will continue to strengthen our maintenance and operation systems to ensure the continuous and stable operation of the service.

If you have any additional questions or concerns about the use of our products, please contact us at –
support-global@cerevo.com

Sincerely yours,
Cerevo Inc