Cerevo Inc., an Internet connected consumer electronics manufacturer headquartered in Tokyo, Japan, announces the addition of new FlexTally compatible switchers. With the addition of three Roland models, the total number of FlexTally compatible switchers now exceeds 20.
FlexTally is a tally lamp system that consists of one station unit connected to a video switcher and four lamps attached to each camera. One station unit can have up to eight lamps connected (sold separately). When shooting with multiple cameras, such as when recording live programs or live streaming, each FlexTally lamp automatically lights up according to the video switcher’s switching operations, helping the performer to recognize which camera is being used.
Thank you very much for your continued support of Cerevo’s products and services.
There will be temporary changes to the operational structure of Cerevo’s product-related customer support as a result of the novel coronavirus (COVID-19) outbreak. Our general enquiries section will operate from 10:00 AM to 6:00 PM (JST) on weekdays but we may take longer than usual to respond to you depending on the situation.
We apologize for any inconvenience caused and we appreciate your understanding in this regard. We will continue to keep you updated through our website as well as on Cerevo’s Facebook and Twitter accounts with the latest information on our customer support operations.
You can continue to purchase products at the Official Cerevo Store as usual during this period.
However, please note that you may experience shipping delays after placing your order due to the closure of some shipping sites and restrictions on international shipping. You will be notified via email once your product has been shipped.
The number of viewers of the Akihabara Live Camera, a 24-hour-a-day live stream of the Chuo-dori intersection in Akihabara, Japan, increased tenfold on the weekend beginning March 28th, 2020 (JST).
Through the cooperation of Aisan Electric Co., Ltd., the Akihabara Live Camera streams live footage of Akihabara’s Chuo-dori intersection in Tokyo, the capital of Japan. The stream airs 24 hours a day, 365 days a year using LiveShell X, a live streaming device developed by Cerevo. It can be viewed for free by anyone on YouTube.
Normally, the stream receives 1,000 to 5,000 views a day. On March 28th, it received over 67,000 views.
Due to the spread of COVID-19, citizens of Tokyo were asked to refrain from leaving their home during the weekend. Additionally, out-of-season snowfall was observed. It appears that these factors increased people’s interest in what was happening outside, leading to a tenfold increase in viewership.
Excerpt from the YouTube Analytics page
LiveShell X
LiveShell X enables you to stream live video and audio without a PC. Supporting H.265/H.264 live encoding at up to 1080/60p, realtime recording via microSD and multicasting with up to 3 simultaneous streams, LiveShell X is designed for professional quality broadcasting.
We would like to inform you that the following the recent announcement of an issue with Cerevo Dashboard for LiveShell series and LiveWedge due to a system error. We have confirmed that the problem is continuing to occur at the present time. We are working to resolve the situation, but at this moment please be noted that some of the functions on Cerevo’s Dashboard are not available to use.
Cerevo has confirmed the following errors –
Unable to login to Cerevo Dashboard with a Google account.
Able to login to Cerevo Dashboard with a Google account but unable to do live streaming using YouTube.*
Please take the following steps if you are experiencing either of the above issues.
Unable to login to Cerevo Dashboard with a Google account
Please create a new Dashboard account.
Please add your LiveShell or LiveWedge product to the new account you just created.
Please follow the instructions on screen to complete set-up for live streaming.
Able to login to Cerevo Dashboard with a Google account but unable to do live streaming using YouTube*
After you create a Live Event on YouTube, open Details in YouTube Studio.
Please copy the stream key and stream URL shown in Details on YouTube Studio.
Go to Dashboard and select “Other broadcasting services” on the “Select a broadcasting service” pulldown menu
Please input the stream key you copied from YouTube Studio’s Details page in Stream name (Stream ID). Please input the stream URL from YouTube in Primary Server URL (RTMP Server URL).
After entering this information please follow the instructions on screen to complete setup.
*Normal use will be possible after linking Dashboard to your Google account.
We sincerely apologise for the issues and for any trouble we may have caused to our users. A fix will be available at the earliest possible opportunity.
Thank you very much for using Cerevo’s LiveShell series and LiveWedge.
We would like to inform you that we will be carrying out maintenance of Dashboard during the period stated below.
Please note that you may not be able to access Dashboard or use its functions at certain points during the maintenance period.
We apologize for any inconvenience as a result of this.
Updates on the current maintenance status will be posted on this webpage, as well as on Cerevo’s Official Facebook and Twitter accounts.
Maintenance period:
February 25th (Tuesday), 2020, from 8:00 AM to 11:00 AM (JST) * Maintenance has been completed as scheduled.
Services that will be suspended:
Live streaming operations and settings for the web app Dashboard
Affected devices:
LiveShell 2
LiveShell PRO
LiveShell X
LiveWedge
Functions that will be unavailable during maintenance:
Access to Dashboard
Live streaming using Dashboard from the affected devices
Functions that will still be available during maintenance:
Live streaming using local mode from the affected devices
As a temporary workaround, to live stream when Dashboard is undergoing maintenance, please use Local Mode to bypass Dashboard. For details about how to set up Local Mode, please go to
This is a report to summarize the issue which occurred with Cerevo’s Live Series products and Cerevo Dashboard from 5th February 2020 to 6th February 2020 (JST).
We sincerely apologize for any trouble or inconvenience this might have caused to our users.
Below is a summary of the issue.
1. About the error
The following errors were shown on the unit’s front display panel as it attempted live streaming using Cerevo Dashboard –
TCP/IP Error
Server Error
The unit itself was unable to connect to Dashboard and unable to start live broadcasting.
Products affected:
LiveShell 2
LiveShell PRO
LiveShell X
LiveWedge
This issue occurred:
From 5am (JST) 5th February 2020
This issue was fixed:
1:50pm (JST) 6th February 2020
Reasons and action taken:
We confirmed that our 2 API Servers were under unexpected heavy load and this was what caused the error. We have upgraded and optimized these servers along with updating the accompanying applications to more effectively balance unexpected heavy load in the future.
2. Further action
We will continue to do a more detailed investigation to prevent this problem from happening again. We will also take necessary action in near future so that users of Cerevo Live Series products experience continuous stable operation of services.
Again, we apologize for any inconvenience caused by this.
For any questions, please contact the Cerevo Customer Support Team.
* Completed restoration at around 1:50 PM on February 5, 2020
Dear all Cerevo Dashboard users,
We would like to inform you that Cerevo’s Dashboard is currently having an issue where if you try to connect Cerevo’s LiveShell products (LiveShell PRO, LiveShell 2, LiveShell X and LiveWedge) to Cerevo Dashboard for live streaming an error occurs. We are aware of this issue and have been working to fix it as soon as possible.
Summary of the problem
“TCP/IP error” or “Server Error” are shown on the unit front display panel as when attempting live broadcasting using Cerevo Dashboard, and subsequently live streaming does not start.
Approx. date and time the error was reported
5th February 2020, 5am JST
As a temporary workaround, please use Local Mode. For details
about how to set up local mode, please go to
Cerevo Inc. has announced the following change to the CEO, effective from 7th January, 2020.
1. Change in CEO
New CEO – Keisuke Onuma Departed – Kazumichi Aoki (Former Role: CEO)
2. Effective Date 7th January, 2020
3. Profile of Keisuke Onuma, New CEO of Cerevo Inc. Keisuke Onuma graduated from the Faculty of Economics at Keio University and joined Industrial Growth Platform, Inc. (IGPI) in 2015. As the company’s strategic consultant, he provided hands-on support in areas such as company-wide PDCA enhancement and the launch of new business operations, as well as cross-border M&A support. He then joined UUUM Co., Ltd., a management company for YouTubers. After serving as the president’s assistant and taking charge of the launch of new media and overseas alliances, he joined DMM.com. Following a stint at the Corporate Planning Office where he had engaged in M&A investment considerations and offered operational support for new services, he was appointed as the General Manager of DMM.make AKIBA Business Division in September 2019. On 7th January, 2020, he was appointed as the CEO of Cerevo Inc.
About Cerevo Cerevo Inc. was founded in 2008 and is located in Tokyo, Japan with a branch office in Redmond, WA, USA. Cerevo is a small batch company focusing on making unique networked devices and connected solutions for both consumer and professional users based on its “Global Niche” concept. Cerevo’s products have been recognized globally and are sold in more than 85 countries and regions. Over 25 products have been released including, the LiveShell series – devices to enable live streaming on Ustream and YouTube Live using only a video camera, LiveWedge – a 4 input HDMI switcher with live streaming capabilities, REC-1/LOG-1Tipron – a full HD sports camera with sensor that visualizes your sports activity from the XON series of smart sports products. For more information, please visit – http://cerevo.com
Cerevo at CES 2020 – Exhibiting Examples of Products Developed Utilizing the IoT Platform Afero
Cerevo Inc., an Internet connected consumer electronics manufacturer based in Tokyo, Japan, has developed products using the IoT platform provided by Afero, with whom Cerevo announced the first Advanced Tier Integration Partnership focusing on start-up support and contract/joint development in December 2019. Some of the examples of these products will be exhibited at CES 2020.
Start-up Support Business
“TiNK” Lock Device for tsumug, inc. Cerevo has been playing a major role in developing both hardware and the service for tsumug’s TiNK, a lock device, since April 2018. Afero technology was able to bring stable service to TiNK, ranging from normal circumstances to emergency situations, enabling reliable unlocking. tsumug’s TiNK lock is the very first product Cerevo and Afero began working on together as a result of tsumug utilizing Afero for the device. The latest model of TiNK will be exhibited for reference at CES 2020.
Contract/Joint Development
Cashless Payment Terminal Device for Japan Digital Design, Inc. Cerevo has developed the prototype for a cashless payment terminal device for Japan Digital Design. By communicating with the device using a dedicated App that has been downloaded onto a smartphone, a QR code that can only be used for payment settlements on that smartphone is generated. This unique and safe payment system through secure connections came to reality by using Afero technology. The prototype device will be exhibited at CES 2020.
Cashless Fully-Automated Washer and Dryer for X-tech Management, Ltd. With X-tech Management, Ltd., Cerevo has developed a prototype from the idea of a student at Kyoto University of Art and Design for a “cashless washer and dryer service for vacation rentals.” An existing coin-operated fully-automated washer and dryer was customized after receiving permission from the manufacturer and using Afero for communication. The control board, which has communication features that support electronic payment systems, will be exhibited for reference at CES 2020.
With these product development achievements Cerevo is looking forward to working closer together with Afero as the first Advanced Tier Integration Partner.
[Cerevo @ CES 2020 Booth Information] Event: CES 2020 Event Period: January 7th to 9th, 2020 Booth: Sands, Halls A-D – 41152
About Cerevo Cerevo Inc. was founded in 2008 and is located in Tokyo, Japan with a branch office in Redmond, WA, USA. Cerevo is a small batch company focusing on making unique networked devices and connected solutions for both consumer and professional users based on its “Global Niche” concept. Cerevo’s products have been recognized globally and are sold in more than 85 countries and regions. Over 25 products have been released including, the LiveShell series – devices to enable live streaming on Ustream and YouTube Live using only a video camera, LiveWedge – a 4 input HDMI switcher with live streaming capabilities, REC-1/LOG-1Tipron – a full HD sports camera with sensor that visualizes your sports activity from the XON series of smart sports products. For more information, please visit – http://cerevo.com
