LiveShell 2 Users – Trade-Up Program

Thank you for your continued support of Cerevo products and services.

It has been more than five years since LiveShell 2, Cerevo’s value live streaming device, launched in September 2015 and it has recently become difficult to obtain major repair components. As a result, Cerevo will stop accepting out of warranty paid repairs for LiveShell 2 at the end of March 2021.

In addition new firmware development for LiveShell 2 will also end.

We would like to express our deepest gratitude to the many customers who have used LiveShell 2 in the past 5 years.

For customers who are currently using LiveShell 2, we will be offering a trade-up program to allow customers to replace their LiveShell 2 with the successor device LiveShell X. This is a great opportunity to replace your existing LiveShell 2 with a newer, more sophisticated device.

Future Support for LiveShell 2

Paid repair support ends: 31st March 2021

Questions about use will continue to be accepted at support-global@cerevo.com

Trade-Up Program Details

If you send your current LiveShell 2, we will offer the successor device LiveShell X for $450* instead of the regular price of $699.

* The price may be changed without a notice.

Trade-Up Program Start

20th February 2021

Trade-Up Target Device

LiveShell 2

Available for Discounted Purchase 

LiveShell X

Trade-Up Rules 
  • When trading up, please send your LiveShell 2 to Cerevo.*1 *4
  • You must also provide purchase details (email, receipt, etc.) from either the Official Cerevo Store or authorized retailers/distributors.*2 *3
  • The LiveShell 2 should be initialized before sending to Cerevo.*5
  • The user who applies must have sole ownership of the LiveShell 2.
How to Apply

Please apply at the dedicated trade-up program link below.
After applying for purchase, please send your LiveShell 2 and purchase details within 30 days.*1

Apply for Trade-Uphttps://gstore.cerevo.com/liveshell-2-trade-up-program/

If you are a corporation and would like to apply to trade-up multiple units at once, please contact support-global@cerevo.com.

Terms and Conditions

*1: You are responsible for the cost of sending in your LiveShell 2. You will be responsible for the cost of shipping your LiveShell 2 to Oregon if you live in the U.S. or Canada, Germany if you live in Europe, or Japan if you live in other countries. The shipping address will be provided after your application.

*2: The trade-up offer is only available to those who have purchased a new product from either the Official Cerevo Store or authorized retailers and distributors. If you purchased a used product, or a product that was purchased through non-authorized sales channels, your application will be cancelled.

*3: The trade-up program will be applied as one discounted replacement LiveShell X per one LiveShell 2. It is possible to trade-up multiple LiveShell 2 devices at once.

*4: We may not be able to accept a trade-up in cases where there is obvious signs of intentional damage or disassembly, or if the product was purchased used.

*5: Please initialize your LiveShell 2 before sending it to Cerevo. Please refer to the online manual for more information on initialization – https://liveshell-manual.cerevo.com/en/liveshell2/reset-initialize/

*6: Cerevo may use the returned LiveShell 2 for product analysis and other purposes.

For any inquiries, please contact the Cerevo Customer Support team at –

support-global@cerevo.com

[Feb 25] Notice of Dashboard Maintenance

Thank you very much for using Cerevo’s LiveShell series and LiveWedge.

We would like to inform you that we will be carrying out maintenance of Dashboard during the period stated below.

Please note that you may not be able to access Dashboard or use its functions at certain points during the maintenance period.

We apologize for any inconvenience as a result of this.

Updates on the current maintenance status will be posted on this webpage, as well as on Cerevo’s Official Facebook and Twitter accounts. 

Maintenance period:

February 25th (Wednesday), 2021, from 0:00 AM to 3:00 AM (JST)
* Maintenance has been completed as scheduled.

Services that will be suspended:

Live streaming operations and settings for the web app Dashboard

Affected devices:

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Execution:

  • YouTube Live Streaming API integration bug fixed
  • Deletion of items related to the preview function for RTMP delivery
  • Updated the list of linked services
  • Fixed a minor bug when viewing on mobile devices

Functions that may cause problems during maintenance:

  • Access to Dashboard
  • Live streaming using Dashboard from the affected devices

Able to login to Cerevo Dashboard with a Google account but unable to do live streaming using YouTube:

  1. After you create a Live Event on YouTube, open Details in YouTube Studio. 
  2. Please copy the stream key and stream URL shown in Details on YouTube Studio. 
  3. Go to Dashboard and select “Other broadcasting services” on the “Select a broadcasting service” pulldown menu 
  4. Please input the stream key you copied from YouTube Studio’s Details page in Stream name (Stream ID). Please input the stream URL from YouTube in Primary Server URL (RTMP Server URL). 
  5. After entering this information please follow the instructions on screen to complete setup. 

You may also refer to the on-line manual for – Other broadcasting services (RTMP, YouTube Stream now, initial setup)
https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-1c/

Maintenance unaffected functions:

  • Live streaming using local mode from the affected devices

As a temporary workaround, to live stream when Dashboard is undergoing maintenance, please use Local Mode to bypass Dashboard. For details about how to set up Local Mode, please go to
https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-4/

For any additional questions about Local Mode, please contact the Cerevo Customer Support team at
support-global@cerevo.com

Sincerely yours,
Cerevo Inc


End of Service Announcement – cloudiss and RIDE-1

Thank you for your continued support of Cerevo products and services.

Due to the low active user levels for cloudiss and RIDE-1, we will stop providing some of the functions implemented using the Internet. In addition, the development and updating of firmware for each product will be terminated.


We would like to express our deepest gratitude for the many customers who have used both products since their release.

If you have either of these products, please check the following information.

●cloudiss

Discontinued function

The ability to automatically set alarms based on a registered schedule after linking with Google Calendar.

End date and time

March 31, 2021 (Wednesday) 12:00 *1

To continue using the product

After the end date above, you can still use the product by manually setting the alarm from the dedicated application.
For details, please refer to the online manual.
https://cloudiss.cerevo.com/en/manual/

*1: On the end date any linked Google account will be unlinked from the application.

●RIDE-1

Discontinued functions

Cloud-related functions via XON Cloud (storing activity logs, checking past activity logs, group rides, live telemetry, etc.)

End date and time

January 31, 2021 (Thursday) 12:00 *2

To continue using the product

After the end date above you can continue to use the product as a cycle computer, displaying your ride data in real time on your smartphone in conjunction with the dedicated app.

For more information, please refer to the online manual.
https://xon.cerevo.com/en/ride-1/home/

*2: We took the decision to no longer provide these functions due to low usage rates among users. Please note that all registered account information will be deleted when the service is terminated.

For inquiries regarding the use of each product, please contact the Cerevo Customer Support team at –
support-global@cerevo.com

Cerevo Inc.

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Cerevo Dashboard Service Notice End of support for RTMP streaming preview function due to the end of service of Adobe Flash Player

Thank you for your continued support of Cerevo products and services.

The video preview function in Dashboard when streaming via RTMP uses Adobe Flash Player to display the video stream. Adobe Co., Ltd., the developer of Adobe Flash Player, will end support for this software on the 31st December 2020* and support for the video preview function in Dashboard when streaming via RTMP will also end at the same time.

Support will end only when RTMP streaming is setup via the “Other broadcasting services” menu option in Dashboard. Streaming via other setup options such as YouTube Live will still enable use of the preview function.

End date for preview function when streaming via RTMP

31st December 2020 

*Please check the Adobe announcement regarding the end of support for Adobe Flash Player at the link below.
https://www.adobe.com/products/flashplayer/end-of-life.html

If you want to preview broadcasted video when streaming via RTMP using LiveShell series  or LiveWedge after the above support period ends, please check the management screen or dashboard of the streaming service you are using.

Please refer to the online manual for RTMP streaming setup instructions. 
https://liveshell-manual.cerevo.com/en/liveshell-x/x-5-6/

In addition, when using LiveShell X you can continue to use channel 3 of the simultaneous multi-streaming function to broadcast a separate RTSP stream as a preview or monitoring stream. Please refer to the link below for instructions on how to use channel 3 on LiveShell X –
https://liveshell-manual.cerevo.com/en/liveshell-x/lsx-06-faq/using-3/

If you have any additional questions or concerns about the use of our products, please contact us at – support-global@cerevo.com

Sincerely yours,
Cerevo Inc

[Oct 7] Notice of Dashboard Maintenance

Thank you very much for using Cerevo’s LiveShell series and LiveWedge.

We would like to inform you that we will be carrying out maintenance of Dashboard during the period stated below.

Please note that you may not be able to access Dashboard or use its functions at certain points during the maintenance period.

We apologize for any inconvenience as a result of this.

Updates on the current maintenance status will be posted on this webpage, as well as on Cerevo’s Official Facebook and Twitter accounts. 

Maintenance period:

October 7th (Wednesday), 2020, from 0:00 AM to 2:00 AM (JST)
* Maintenance has been completed as scheduled.

Services that will be suspended:

Live streaming operations and settings for the web app Dashboard

Affected devices:

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Execution:

  • YouTube Live Streaming API integration bug fixed

Functions that may cause problems during maintenance:

  • Access to Dashboard
  • Live streaming using Dashboard from the affected devices

Able to login to Cerevo Dashboard with a Google account but unable to do live streaming using YouTube:

  1. After you create a Live Event on YouTube, open Details in YouTube Studio. 
  2. Please copy the stream key and stream URL shown in Details on YouTube Studio. 
  3. Go to Dashboard and select “Other broadcasting services” on the “Select a broadcasting service” pulldown menu 
  4. Please input the stream key you copied from YouTube Studio’s Details page in Stream name (Stream ID). Please input the stream URL from YouTube in Primary Server URL (RTMP Server URL). 
  5. After entering this information please follow the instructions on screen to complete setup. 

You may also refer to the on-line manual for – Other broadcasting services (RTMP, YouTube Stream now, initial setup)
https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-1c/

Maintenance unaffected functions:

  • Live streaming using local mode from the affected devices

As a temporary workaround, to live stream when Dashboard is undergoing maintenance, please use Local Mode to bypass Dashboard. For details about how to set up Local Mode, please go to

https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-4/

For any additional questions about Local Mode, please contact the Cerevo Customer Support team at

support-global@cerevo.com

Sincerely yours,
Cerevo Inc


Cerevo Dashboard Connection Error and Resolution

Thank you for your continued support of Cerevo products and services.

We confirmed on the evening of August 15, 2020 that Dashboard, Cerevo’s live streaming operation and configuration web application, experienced a malfunction which resulted in users being unable to access the service. The issue has now been fixed and Dashboard is operating again normally.

We sincerely apologize for any inconvenience this may have caused to users of our live streaming products.

The details of the outage are as follows.

Issue Description

On Dashboard, the status of the streaming device could not be obtained and live streaming could not be performed.

Affected Devices

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Issue First Occurred

August 15, 2020 at approximately 21:00 PM (JST)

Resolution Date

August 16, 2020 at approximately 5:00 AM (JST)

Technical Details

A connection problem occurred with the Dashboard servers resulting in users seeing connection errors on Dashboard. Cerevo engineers identified the problem and quickly moved to restore service.

Future Actions

As the servers experienced connection problems, we are reinforcing the servers and further improving load balancing.

We will continue to strengthen our maintenance and operation systems to ensure the continuous and stable operation of the service.

If you have any additional questions or concerns about the use of our products, please contact us at –
support-global@cerevo.com

Sincerely yours,
Cerevo Inc

[Jun 19] Notice of Dashboard Maintenance

Thank you very much for using Cerevo’s LiveShell series and LiveWedge.

We would like to inform you that we will be carrying out maintenance of Dashboard during the period stated below.

Please note that you may not be able to access Dashboard or use its functions at certain points during the maintenance period.

We apologize for any inconvenience as a result of this.

Updates on the current maintenance status will be posted on this webpage, as well as on Cerevo’s Official Facebook and Twitter accounts. 

Maintenance period:

June 19th (Friday), 2020, from 0:00 AM to 2:00 AM (JST)
* Maintenance has been completed as scheduled.

Services that will be suspended:

Live streaming operations and settings for the web app Dashboard

Affected devices:

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Execution:

  • YouTube Live Streaming API integration bug fixed

Functions that may cause problems during maintenance:

  • Access to Dashboard
  • Live streaming using Dashboard from the affected devices

Maintenance unaffected functions:

  • Live streaming using local mode from the affected devices

As a temporary workaround, to live stream when Dashboard is undergoing maintenance, please use Local Mode to bypass Dashboard. For details about how to set up Local Mode, please go to

https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-4/

For any additional questions about Local Mode, please contact the Cerevo Customer Support team at

support-global@cerevo.com

Sincerely yours,
Cerevo Inc


Cerevo Dashboard Google Account Link Recovery Guide

Thank you for your continued support of Cerevo products and services.

As you may be aware, Cerevo’s Dashboard control panel used with the LiveShell series and LiveWedge devices experienced a failure of the Google Account linkage feature from 10th December 2019 to 8th May 2020.

If you have an existing Dashboard account and already linked your Google Account or broadcast to YouTube Live before December 2019, please follow the Recovery Procedure instructions below*1 *2

*1: The recovery procedure only needs to be performed one time to resolve the issue.
*2: Broadcasting using RTMP mode is possible regardless of this procedure.

Recovery Procedure for Google Account Linkage Feature and YouTube Live Broadcasting via Dashboard

If you meet the following conditions, please perform the recovery procedure below.

  • Have an existing Dashboard account
  • Broadcast to YouTube Live by linking a Google Account from Dashboard before December 2019.

Please perform the procedure before live streaming on any device associated with your account.

If you are using a device that has not been linked with a Google Account or connected for YouTube Live broadcasting, or you are registering a new Dashboard account and using a factory-shipped device, you do not need to perform the recovery procedure.

Recovery Procedure

  1. Log in to Dashboard with your existing account.
  2. Temporarily set the Broadcasting Service of all Live Shell series and LiveWedge devices linked to the account to RTSP server mode*3.

    *3: If you cannot change the Broadcasting Service in Dashboard, you will need to re-initialize the device and re-register your Dashboard account. For details see Procedure When Re-linkage Does Not Workbelow.

  3. Click the Settings menu on the top right of Dashboard to open the settings screen.
  4. Select the Account Settings tab and then the Other services settings option.
  5. Click the Disconnect button next to Sign in with Google*4.

    *4: If after clicking the Disconnect button you see the below error message, you will need to re-initialize the device and re-register your Dashboard account. For details see Procedure When Re-linkage Does Not Workbelow.



  6. After disconnecting, click the Connect button next to Sign in with Google and follow the onscreen instructions to re-link your Google Account.


  7. After re-linking your Google Account you can stream to YouTube Live using the standard procedures. For details on YouTube Live broadcasting settings, see the online manual.

If Re-linking Does Not Work

If after trying the above recovery procedure, you experience any of the below issues, you will need to re-initialize the device and re-register your Dashboard account. For details see Procedure When Re-linkage Does Not Work.

  • When performing the recovery procedure, you cannot change the Broadcast Service of any LiveShell series or LiveWedge devices to anything other than YouTube Live.
  • When performing the recovery procedure, disconnecting your Google Account results in an error message being displayed.

Procedure When Re-linkage Does Not Work

  1. Log in to Dashboard with your existing account.
  2. Click the Settings menu on the top right of Dashboard to open the settings screen.
  3. Select the Account Settings tab and then the Delete account option. Please note after deleting your account the following will occur*5:
    • All the device information linked to the Dashboard account will be deleted.
    • You will need to re-initialize the device associated with your account separately.
    • All information of external services linked to your account will be deleted.
    • All Dashboard settings (custom settings, captions, images, etc.) will be deleted.
    *5: The information associated with the deleted Dashboard account cannot be transferred to a new Dashboard account. If have connected a LiveShell series device with your account in the past, you will not be able to connect that device to the deleted account again.



  4. The following dialog will be displayed. Select OK to permanently delete the Dashboard account. (Please note that the deleted Dashboard account information cannot be recovered under any circumstances).


  5. Create a new account again from the Dashboard new account registration page. You can re-register with the same email address as the deleted account.

    Dashboard new account registration page
    https://shell.cerevo.com/join

    Account creation procedure
    https://liveshell-manual.cerevo.com/en/liveshell-x/x-1-2-1/
  6. Re-initialize all LiveShell series devices associated with your Dashboard account. For initialization, be sure to disconnect the LAN cable or wireless LAN dongle and put the device in offline mode, then follow the on-line manuals.

    LiveShell PRO
    https://liveshell-manual.cerevo.com/en/liveshell-pro/proen-6-2/

    LiveShell 2
    https://liveshell-manual.cerevo.com/en/liveshell2/reset-initialize/

    LiveShell X
    https://liveshell-manual.cerevo.com/en/liveshell-x/x-7/

  7. Connect the reinitialized device with your new Dashboard account. After connecting, you can stream to YouTube Live using the standard procedures. For details on YouTube Live broadcasting settings, see the online manual.

If you are unable to link your Google Account or stream to YouTube Live after trying the above procedures, please contact the Cerevo Customer Support team at – support-global@cerevo.com

Once again we sincerely apologize for any inconvenience caused to our users as a result of this issue. Please refer to the Cerevo Dashboard – Resolution of Google Account Linkage Failure Issue report for technical details on the issue and future actions Cerevo will be taking to ensure these issues do not happen again.

Cerevo Inc.
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Cerevo Dashboard Resolution of Google Account Linkage Failure Issue

We sincerely apologize for any inconvenience caused to users of our live streaming products due to the Dashboard Google Account linkage failure issue that occurred on December 10, 2019. However, we are pleased to report that the issue has now been resolved.

It is now again possible to log in and stream via YouTube Live using the Google Account linkage feature in Dashboard. For the recovery procedure, please refer to the Cerevo Dashboard Google Account Link Recovery Guide.

A detailed report of the issue and actions taken is as follows.

Issue Description

  • Can’t log in to Dashboard with a Google Account
  • Can’t log in to YouTube Live when linking a new Google Account from Dashboard

Effected Devices

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Issue First Occurred

10th December 2019 (JST)

Resolution Date

8th May 2020, 10:00am (JST)

Technical Details

In Dashboard, the Google Account linkage feature uses an API for logging into a user’s Google Account and connecting with YouTube Live, this API link had not been updated to conform to new guidelines set by Google and subsequently was disabled. 

Resolution and Future Actions

In order for Dashboard to again use the API for logging into a user’s Google Account and connecting with YouTube Live, the API has been updated to conform to Google’s new guidelines. As every new API link has to be reviewed by Google before being approved for use this resulted in the issue taking considerable time to be resolved. We recognize that we should have been more proactive in updating the API link before it was disabled. We take this situation seriously and are reviewing our management and operation systems to ensure this does not happen again.

Together with the actions taken after the Dashboard connection failure that occurred in February 2020, we will further strengthen the maintenance and operation of Dashboard and related products for the continuous stable operation of our services.

Once again we sincerely apologize for any inconvenience caused to our users as a result of this issue.

For any additional questions, please contact the Cerevo Customer Support team at – support-global@cerevo.com.

Sincerely yours,
Cerevo Inc

FlexTally Wireless Tally Lamp System now Compatible with Roland’s V-8HD Switcher

Cerevo Inc., an Internet connected consumer electronics manufacturer headquartered in Tokyo, Japan, announces the addition of Roland’s V-8HD to FlexTally’s official switcher compatibility list. To use FlexTally as a tally lamp withV-8HD, you will need a USB-GPIO Converter for FlexTally*1 used with video switchers capable of outputting tally signals via USB.

FlexTally
https://flextally.cerevo.com/

Roland V-8HD is a video switcher that supports HDMI-8 output. FlexTally supports V-8HD PGM (program) output*2 and allows you to switch between up to 8 channels*3. To use FlexTelly as a tally lamp for V-8HD, you need to have the V-8HD firmware update ver. 1.04 or later and a USB-GPIO Converter for FlexTally (released on April 16th, 2020).

USB-GPIO Converter for FlexTally
http://gstore.cerevo.com/usb-gpio-converter-for-flextally/

Currently, Cerevo is operating on a reduced schedule for product delivery due to the novel coronavirus (COVID-19) outbreak. As such, it may take some time for you to receive a USB-GPIO Converter for FlexTally after you have placed your order. We appreciate your understanding in this regard.

*1: Only the USB-GPIO Converter for FlexTally that was released on April 16th, 2020 is compatible. Previous models of this product cannot be used in connection with the Roland V-8HD”
*2: PST (Preset) output is not supported.
*3: Four  FlexTally lamps are included in each set. If you wish to use more than four lamps simultaneously, please purchase the additional lamps separately at the Official Cerevo Store.

●FlexTally

FlexTally is a tally lamp system that consists of one station unit connected to a video switcher and four lamps attached to each camera. One station unit can have up to eight lamps connected (sold separately). When shooting with multiple cameras, such as when recording live programs or live streaming, each FlexTally lamp automatically lights up according to the video switcher’s switching operations, helping the performer to recognize which camera is being used.

Please visit the product website for more information on FlexTally products.

https://flextally.cerevo.com/


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