Update on Cerevo’s Products and Temporary Changes to Customer Support Operations

Thank you very much for your continued support of Cerevo’s products and services.

There will be temporary changes to the operational structure of Cerevo’s product-related customer support as a result of the novel coronavirus (COVID-19) outbreak. Our general enquiries section will operate from 10:00 AM to 6:00 PM (JST) on weekdays but we may take longer than usual to respond to you depending on the situation.

We apologize for any inconvenience caused and we appreciate your understanding in this regard. We will continue to keep you updated through our website as well as on Cerevo’s Facebook and Twitter accounts with the latest information on our customer support operations. 

You can continue to purchase products at the Official Cerevo Store as usual during this period.


However, please note that you may experience shipping delays after placing your order due to the closure of some shipping sites and restrictions on international shipping. You will be notified via email once your product has been shipped.

Press Contact:

Cerevo Inc.

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