System Error on Cerevo’s Dashboard (Restored)


* Completed restoration at around 1:50 PM on February 5, 2020

Dear all Cerevo Dashboard users, 

We would like to inform you that Cerevo’s Dashboard is currently having an issue where if you try to connect Cerevo’s LiveShell products (LiveShell PRO, LiveShell 2, LiveShell X and LiveWedge) to Cerevo Dashboard for live streaming an error occurs. We are aware of this issue and have been working to fix it as soon as possible.

Summary of the problem

“TCP/IP error” or “Server Error” are shown on the unit front display panel as when attempting live broadcasting using Cerevo Dashboard, and subsequently live streaming does not start.

Approx. date and time the error was reported

5th February 2020, 5am JST

As a temporary workaround, please use Local Mode. For details about how to set up local mode, please go to

https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-4/

For any additional questions about local mode, please contact the Cerevo Customer Support team at

support-global@cerevo.com

We will keep updating about any new developments on this issue at the Cerevo Official Website, Facebook and Twitter.

We deeply apologize for any inconvenience caused by this and we thank you for your understanding and cooperation.

Sincerely yours,

Cerevo Inc