Cerevo Dashboard Resolution of Google Account Linkage Failure Issue

We sincerely apologize for any inconvenience caused to users of our live streaming products due to the Dashboard Google Account linkage failure issue that occurred on December 10, 2019. However, we are pleased to report that the issue has now been resolved.

It is now again possible to log in and stream via YouTube Live using the Google Account linkage feature in Dashboard. For the recovery procedure, please refer to the Cerevo Dashboard Google Account Link Recovery Guide.

A detailed report of the issue and actions taken is as follows.

Issue Description

  • Can’t log in to Dashboard with a Google Account
  • Can’t log in to YouTube Live when linking a new Google Account from Dashboard

Effected Devices

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Issue First Occurred

10th December 2019 (JST)

Resolution Date

8th May 2020, 10:00am (JST)

Technical Details

In Dashboard, the Google Account linkage feature uses an API for logging into a user’s Google Account and connecting with YouTube Live, this API link had not been updated to conform to new guidelines set by Google and subsequently was disabled. 

Resolution and Future Actions

In order for Dashboard to again use the API for logging into a user’s Google Account and connecting with YouTube Live, the API has been updated to conform to Google’s new guidelines. As every new API link has to be reviewed by Google before being approved for use this resulted in the issue taking considerable time to be resolved. We recognize that we should have been more proactive in updating the API link before it was disabled. We take this situation seriously and are reviewing our management and operation systems to ensure this does not happen again.

Together with the actions taken after the Dashboard connection failure that occurred in February 2020, we will further strengthen the maintenance and operation of Dashboard and related products for the continuous stable operation of our services.

Once again we sincerely apologize for any inconvenience caused to our users as a result of this issue.

For any additional questions, please contact the Cerevo Customer Support team at – support-global@cerevo.com.

Sincerely yours,
Cerevo Inc

FlexTally Wireless Tally Lamp System now Compatible with Roland’s V-8HD Switcher

Cerevo Inc., an Internet connected consumer electronics manufacturer headquartered in Tokyo, Japan, announces the addition of Roland’s V-8HD to FlexTally’s official switcher compatibility list. To use FlexTally as a tally lamp withV-8HD, you will need a USB-GPIO Converter for FlexTally*1 used with video switchers capable of outputting tally signals via USB.

FlexTally
https://flextally.cerevo.com/

Roland V-8HD is a video switcher that supports HDMI-8 output. FlexTally supports V-8HD PGM (program) output*2 and allows you to switch between up to 8 channels*3. To use FlexTelly as a tally lamp for V-8HD, you need to have the V-8HD firmware update ver. 1.04 or later and a USB-GPIO Converter for FlexTally (released on April 16th, 2020).

USB-GPIO Converter for FlexTally
http://gstore.cerevo.com/usb-gpio-converter-for-flextally/

Currently, Cerevo is operating on a reduced schedule for product delivery due to the novel coronavirus (COVID-19) outbreak. As such, it may take some time for you to receive a USB-GPIO Converter for FlexTally after you have placed your order. We appreciate your understanding in this regard.

*1: Only the USB-GPIO Converter for FlexTally that was released on April 16th, 2020 is compatible. Previous models of this product cannot be used in connection with the Roland V-8HD”
*2: PST (Preset) output is not supported.
*3: Four  FlexTally lamps are included in each set. If you wish to use more than four lamps simultaneously, please purchase the additional lamps separately at the Official Cerevo Store.

●FlexTally

FlexTally is a tally lamp system that consists of one station unit connected to a video switcher and four lamps attached to each camera. One station unit can have up to eight lamps connected (sold separately). When shooting with multiple cameras, such as when recording live programs or live streaming, each FlexTally lamp automatically lights up according to the video switcher’s switching operations, helping the performer to recognize which camera is being used.

Please visit the product website for more information on FlexTally products.

https://flextally.cerevo.com/

Press Contact:

Cerevo Inc.
press-global@cerevo.com
https://www.instagram.com/cerevo_global/
https://www.facebook.com/CerevoGlobal
https://twitter.com/CerevoGlobal

Press Releases/News:
https://info-en-blog.cerevo.com/

More Than 20 Switchers are Now Compatible with FlexTally, the Universal Tally Lamp System

Cerevo Inc., an Internet connected consumer electronics manufacturer headquartered in Tokyo, Japan, announces the addition of new FlexTally compatible switchers. With the addition of three Roland models, the total number of FlexTally compatible switchers now exceeds 20.

FlexTally
https://flextally.cerevo.com/

Added Switchers

MakerModelConnection Method
RolandV-800HD
V-1200HD
V-60HD		GPIO

Full list of compatible switchers
https://flextally.cerevo.com/en/docs/confirmed-switchers/

●FlexTally

FlexTally is a tally lamp system that consists of one station unit connected to a video switcher and four lamps attached to each camera. One station unit can have up to eight lamps connected (sold separately). When shooting with multiple cameras, such as when recording live programs or live streaming, each FlexTally lamp automatically lights up according to the video switcher’s switching operations, helping the performer to recognize which camera is being used.

Please visit the product website for more information on FlexTally products.
https://flextally.cerevo.com/

Press Contact:

Cerevo Inc.
press-global@cerevo.com
https://www.instagram.com/cerevo_global/
https://www.facebook.com/CerevoGlobal
https://twitter.com/CerevoGlobal

Press Releases/News:
https://info-en-blog.cerevo.com/

Update on Cerevo’s Products and Temporary Changes to Customer Support Operations

Thank you very much for your continued support of Cerevo’s products and services.

There will be temporary changes to the operational structure of Cerevo’s product-related customer support as a result of the novel coronavirus (COVID-19) outbreak. Our general enquiries section will operate from 10:00 AM to 6:00 PM (JST) on weekdays but we may take longer than usual to respond to you depending on the situation.

We apologize for any inconvenience caused and we appreciate your understanding in this regard. We will continue to keep you updated through our website as well as on Cerevo’s Facebook and Twitter accounts with the latest information on our customer support operations. 

You can continue to purchase products at the Official Cerevo Store as usual during this period.

http://gstore.cerevo.com/

However, please note that you may experience shipping delays after placing your order due to the closure of some shipping sites and restrictions on international shipping. You will be notified via email once your product has been shipped.

Press Contact:

Cerevo Inc.
press-global@cerevo.com
https://www.instagram.com/cerevo_global/
https://www.facebook.com/CerevoGlobal
https://twitter.com/CerevoGlobal

Press Releases/News:

https://info-en-blog.cerevo.com/

Viewership of 24-hour live camera in Akihabara, Japan increases tenfold during the last weekend of March

The number of viewers of the Akihabara Live Camera, a 24-hour-a-day live stream of the Chuo-dori intersection in Akihabara, Japan, increased tenfold on the weekend beginning March 28th, 2020 (JST).

Akihabara live camera YouTube Live version
https://www.youtube.com/watch?v=oEdekqkoW6g

Through the cooperation of Aisan Electric Co., Ltd., the Akihabara Live Camera streams live footage of Akihabara’s Chuo-dori intersection in Tokyo, the capital of Japan. The stream airs 24 hours a day, 365 days a year using LiveShell X, a live streaming device developed by Cerevo. It can be viewed for free by anyone on YouTube.

Normally, the stream receives 1,000 to 5,000 views a day. On March 28th, it received over 67,000 views.

Due to the spread of COVID-19, citizens of Tokyo were asked to refrain from leaving their home during the weekend. Additionally, out-of-season snowfall was observed. It appears that these factors increased people’s interest in what was happening outside, leading to a tenfold increase in viewership.

Excerpt from the YouTube Analytics page

LiveShell X

LiveShell X enables you to stream live video and audio without a PC. Supporting H.265/H.264 live encoding at up to 1080/60p, realtime recording via microSD and multicasting with up to 3 simultaneous streams, LiveShell X is designed for professional quality broadcasting.

https://liveshell.cerevo.com/en/

Press Contact:

Cerevo Inc.
press-global@cerevo.com
https://www.instagram.com/cerevo_global/
https://www.facebook.com/CerevoGlobal
https://twitter.com/CerevoGlobal

Press Releases/News:

https://info-en-blog.cerevo.com/

Notice to Cerevo Dashboard Users: For Ongoing Issues with YouTube Live Streaming

To all Cerevo Dashboard users, 

We would like to inform you that the following the recent announcement of an issue with Cerevo Dashboard for LiveShell series and LiveWedge due to a system error. We have confirmed that the problem is continuing to occur at the present time. We are working to resolve the situation, but at this moment please be noted that some of the functions on Cerevo’s Dashboard are not available to use. 

Cerevo has confirmed the following errors –

  1. Unable to login to Cerevo Dashboard with a Google account.
  2. Able to login to Cerevo Dashboard with a Google account but unable to do live streaming using YouTube.*

Please take the following steps if you are experiencing either of the above issues. 

Unable to login to Cerevo Dashboard with a Google account 

  1. Please create a new Dashboard account. 
  2. Please add your LiveShell or LiveWedge product to the new account you just created. 
  3. Please follow the instructions on screen to complete set-up for live streaming.
    

You can also refer to the on-line manual – Dashboard registration
https://liveshell-manual.cerevo.com/en/liveshell-x/x-1-2-1/

Please reset/initialize your LiveShell if your LiveShell is not connecting to your new Dashboard account.  –
https://liveshell-manual.cerevo.com/en/liveshell-x/x-7/

Able to login to Cerevo Dashboard with a Google account but unable to do live streaming using YouTube*

  1. After you create a Live Event on YouTube, open Details in YouTube Studio. 
  2. Please copy the stream key and stream URL shown in Details on YouTube Studio. 
  3. Go to Dashboard and select “Other broadcasting services” on the “Select a broadcasting service” pulldown menu 
  4. Please input the stream key you copied from YouTube Studio’s Details page in Stream name (Stream ID). Please input the stream URL from YouTube in Primary Server URL (RTMP Server URL). 
  5. After entering this information please follow the instructions on screen to complete setup. 

You may also refer to the on-line manual for – Other broadcasting services (RTMP, YouTube Stream now, initial setup)
https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-1c/

*Normal use will be possible after linking Dashboard to your Google account.

We sincerely apologise for the issues and for any trouble we may have caused to our users. A fix will be available at the earliest possible opportunity.

XON RIDE-1 – Product Discontinuation Announcement

Thank you very much for using Cerevo’s XON RIDE-1.

As of  the end of February 2020, we have decided to discontinue sales of RIDE-1, a smart cycle device released globally in December 2016.

We are very grateful that many of you around the world enjoyed cycling with Cerevo’s XON RIDE-1.

With the ending  of sales of XON RIDE-1, we would also like to inform you that we are ending future development of this product.

The XON RIDE-1 companion app and the sensor device itself will continue to function for the foreseeable future.

For questions or concerns about Cerevo’s XON RIDE-1, please contact the support team at the email address below.

■ Support Email Address
support-global@cerevo.com

We hope that you will continue using Cerevo products in the future.

Press Contact:
Cerevo Inc.
press-global@cerevo.com
https://www.instagram.com/cerevo_global/
https://www.facebook.com/CerevoGlobal
https://twitter.com/CerevoGlobal

Press Release/Alert:
https://info-en-blog.cerevo.com/

Suspension of Services due to Dashboard Maintenance

Thank you very much for using Cerevo’s LiveShell series and LiveWedge.

We would like to inform you that we will be carrying out maintenance of Dashboard during the period stated below.

Please note that you may not be able to access Dashboard or use its functions at certain points during the maintenance period.

We apologize for any inconvenience as a result of this.

Updates on the current maintenance status will be posted on this webpage, as well as on Cerevo’s Official Facebook and Twitter accounts. 

Maintenance period:

February 25th (Tuesday), 2020, from 8:00 AM to 11:00 AM (JST)
* Maintenance has been completed as scheduled.

Services that will be suspended:

Live streaming operations and settings for the web app Dashboard

Affected devices:

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Functions that will be unavailable during maintenance:

  • Access to Dashboard
  • Live streaming using Dashboard from the affected devices

Functions that will still be available during maintenance:

  • Live streaming using local mode from the affected devices

As a temporary workaround, to live stream when Dashboard is undergoing maintenance, please use Local Mode to bypass Dashboard. For details about how to set up Local Mode, please go to

https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-4/

For any additional questions about Local Mode, please contact the Cerevo Customer Support team at

support-global@cerevo.com

Sincerely yours,
Cerevo Inc

[Downtime Report] Connection Failure for Cerevo Live Series Products and Dashboard

6th February 2020

This is a report to summarize the issue which occurred with Cerevo’s Live Series products and Cerevo Dashboard from 5th February 2020 to 6th February 2020 (JST). 

We sincerely apologize for any trouble or inconvenience this might have caused to our users.     

Below is a summary of the issue. 

1. About the error 

The following errors were shown on the unit’s front display panel as it attempted live streaming using Cerevo Dashboard –  

  • TCP/IP Error
  • Server Error 

The unit itself was unable to connect to Dashboard and unable to start live broadcasting. 

Products affected: 

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

This issue occurred: 

From 5am (JST) 5th February 2020

This issue was fixed: 

1:50pm (JST) 6th February 2020

Reasons and action taken: 

We confirmed that our 2 API Servers were under unexpected heavy load and this was what caused the error. We have upgraded and optimized these servers along with updating the accompanying applications to more effectively balance unexpected heavy load in the future. 

2. Further action 

We will continue to do a more detailed investigation to prevent this problem from happening again. We will also take necessary action in near future so that users of Cerevo Live Series products experience continuous stable operation of services.

Again, we apologize for any inconvenience caused by this.  

For any questions, please contact the Cerevo Customer Support Team. 

Cerevo Customer Support Team
support-global@cerevo.com

System Error on Cerevo’s Dashboard (Restored)

* Completed restoration at around 1:50 PM on February 5, 2020

Dear all Cerevo Dashboard users, 

We would like to inform you that Cerevo’s Dashboard is currently having an issue where if you try to connect Cerevo’s LiveShell products (LiveShell PRO, LiveShell 2, LiveShell X and LiveWedge) to Cerevo Dashboard for live streaming an error occurs. We are aware of this issue and have been working to fix it as soon as possible.

Summary of the problem

“TCP/IP error” or “Server Error” are shown on the unit front display panel as when attempting live broadcasting using Cerevo Dashboard, and subsequently live streaming does not start.

Approx. date and time the error was reported

5th February 2020, 5am JST

As a temporary workaround, please use Local Mode. For details about how to set up local mode, please go to

https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-4/

For any additional questions about local mode, please contact the Cerevo Customer Support team at

support-global@cerevo.com

We will keep updating about any new developments on this issue at the Cerevo Official Website, Facebook and Twitter.

We deeply apologize for any inconvenience caused by this and we thank you for your understanding and cooperation.

Sincerely yours,

Cerevo Inc