Thank you for your continued support of Cerevo products and services.

As you may be aware, Cerevo’s Dashboard control panel used with the LiveShell series and LiveWedge devices experienced a failure of the Google Account linkage feature from 10th December 2019 to 8th May 2020.

If you have an existing Dashboard account and already linked your Google Account or broadcast to YouTube Live before December 2019, please follow the Recovery Procedure instructions below^{*1 *2}. 

_{*1: The recovery procedure only needs to be performed one time to resolve the issue.
*2: Broadcasting using RTMP mode is possible regardless of this procedure.}

Recovery Procedure for Google Account Linkage Feature and YouTube Live Broadcasting via Dashboard

If you meet the following conditions, please perform the recovery procedure below.

• Have an existing Dashboard account
• Broadcast to YouTube Live by linking a Google Account from Dashboard before December 2019.

Please perform the procedure before live streaming on any device associated with your account.

If you are using a device that has not been linked with a Google Account or connected for YouTube Live broadcasting, or you are registering a new Dashboard account and using a factory-shipped device, you do not need to perform the recovery procedure.

Recovery Procedure

1. Log in to Dashboard with your existing account.
2. Temporarily set the Broadcasting Service of all Live Shell series and LiveWedge devices linked to the account to RTSP server mode^*3.
   
   ^*3: If you cannot change the Broadcasting Service in Dashboard, you will need to re-initialize the device and re-register your Dashboard account. For details see Procedure When Re-linkage Does Not Workbelow.
   
   
3. Click the Settings menu on the top right of Dashboard to open the settings screen.
4. Select the Account Settings tab and then the Other services settings option.
5. Click the Disconnect button next to Sign in with Google^*4.
   
   _{*4: If after clicking the Disconnect button you see the below error message, you will need to re-initialize the device and re-register your Dashboard account. For details see Procedure When Re-linkage Does Not Workbelow.}
   
   
   
   
6. After disconnecting, click the Connect button next to Sign in with Google and follow the onscreen instructions to re-link your Google Account.
   
   
   
7. After re-linking your Google Account you can stream to YouTube Live using the standard procedures. For details on YouTube Live broadcasting settings, see the online manual.

If Re-linking Does Not Work

If after trying the above recovery procedure, you experience any of the below issues, you will need to re-initialize the device and re-register your Dashboard account. For details see Procedure When Re-linkage Does Not Work.

• When performing the recovery procedure, you cannot change the Broadcast Service of any LiveShell series or LiveWedge devices to anything other than YouTube Live.
• When performing the recovery procedure, disconnecting your Google Account results in an error message being displayed.

Procedure When Re-linkage Does Not Work

1. Log in to Dashboard with your existing account.
2. Click the Settings menu on the top right of Dashboard to open the settings screen.
3. Select the Account Settings tab and then the Delete account option. Please note after deleting your account the following will occur^*5:
   • All the device information linked to the Dashboard account will be deleted.
   • You will need to re-initialize the device associated with your account separately.
   • All information of external services linked to your account will be deleted.
   • All Dashboard settings (custom settings, captions, images, etc.) will be deleted.
   _{*5: The information associated with the deleted Dashboard account cannot be transferred to a new Dashboard account. If have connected a LiveShell series device with your account in the past, you will not be able to connect that device to the deleted account again.}
   
   
   
   
4. The following dialog will be displayed. Select OK to permanently delete the Dashboard account. (Please note that the deleted Dashboard account information cannot be recovered under any circumstances).
   
   
   
5. Create a new account again from the Dashboard new account registration page. You can re-register with the same email address as the deleted account.
   
   Dashboard new account registration page
   https://shell.cerevo.com/join
   
   Account creation procedure
   https://liveshell-manual.cerevo.com/en/liveshell-x/x-1-2-1/
   
6. Re-initialize all LiveShell series devices associated with your Dashboard account. For initialization, be sure to disconnect the LAN cable or wireless LAN dongle and put the device in offline mode, then follow the on-line manuals.
   
   LiveShell PRO
   https://liveshell-manual.cerevo.com/en/liveshell-pro/proen-6-2/
   
   LiveShell 2
   https://liveshell-manual.cerevo.com/en/liveshell2/reset-initialize/
   
   LiveShell X
   https://liveshell-manual.cerevo.com/en/liveshell-x/x-7/
   
   
7. Connect the reinitialized device with your new Dashboard account. After connecting, you can stream to YouTube Live using the standard procedures. For details on YouTube Live broadcasting settings, see the online manual.

If you are unable to link your Google Account or stream to YouTube Live after trying the above procedures, please contact the Cerevo Customer Support team at – support-global@cerevo.com

Once again we sincerely apologize for any inconvenience caused to our users as a result of this issue. Please refer to the Cerevo Dashboard – Resolution of Google Account Linkage Failure Issue report for technical details on the issue and future actions Cerevo will be taking to ensure these issues do not happen again.

Cerevo Inc.
press-global@cerevo.com
https://www.instagram.com/cerevo_global/
https://www.facebook.com/CerevoGlobal
https://twitter.com/CerevoGlobal

Cerevo Inc., an Internet connected consumer electronics manufacturer headquartered in Tokyo, Japan, announces the addition of new FlexTally compatible switchers. With the addition of three Roland models, the total number of FlexTally compatible switchers now exceeds 20.

Added Switchers

Full list of compatible switchers
https://flextally.cerevo.com/en/docs/confirmed-switchers/

●FlexTally

FlexTally is a tally lamp system that consists of one station unit connected to a video switcher and four lamps attached to each camera. One station unit can have up to eight lamps connected (sold separately). When shooting with multiple cameras, such as when recording live programs or live streaming, each FlexTally lamp automatically lights up according to the video switcher’s switching operations, helping the performer to recognize which camera is being used.

Please visit the product website for more information on FlexTally products.
https://flextally.cerevo.com/

Press Contact:

Cerevo Inc.
press-global@cerevo.com
https://www.instagram.com/cerevo_global/
https://www.facebook.com/CerevoGlobal
https://twitter.com/CerevoGlobal

Press Releases/News:
https://info-en-blog.cerevo.com/

The number of viewers of the Akihabara Live Camera, a 24-hour-a-day live stream of the Chuo-dori intersection in Akihabara, Japan, increased tenfold on the weekend beginning March 28th, 2020 (JST).

Through the cooperation of Aisan Electric Co., Ltd., the Akihabara Live Camera streams live footage of Akihabara’s Chuo-dori intersection in Tokyo, the capital of Japan. The stream airs 24 hours a day, 365 days a year using LiveShell X, a live streaming device developed by Cerevo. It can be viewed for free by anyone on YouTube.

Normally, the stream receives 1,000 to 5,000 views a day. On March 28th, it received over 67,000 views.

Due to the spread of COVID-19, citizens of Tokyo were asked to refrain from leaving their home during the weekend. Additionally, out-of-season snowfall was observed. It appears that these factors increased people’s interest in what was happening outside, leading to a tenfold increase in viewership.

LiveShell X

LiveShell X enables you to stream live video and audio without a PC. Supporting H.265/H.264 live encoding at up to 1080/60p, realtime recording via microSD and multicasting with up to 3 simultaneous streams, LiveShell X is designed for professional quality broadcasting.

https://liveshell.cerevo.com/en/

Press Contact:

Cerevo Inc.
press-global@cerevo.com
https://www.instagram.com/cerevo_global/
https://www.facebook.com/CerevoGlobal
https://twitter.com/CerevoGlobal

Press Releases/News:

https://info-en-blog.cerevo.com/

To all Cerevo Dashboard users, 

We would like to inform you that the following the recent announcement of an issue with Cerevo Dashboard for LiveShell series and LiveWedge due to a system error. We have confirmed that the problem is continuing to occur at the present time. We are working to resolve the situation, but at this moment please be noted that some of the functions on Cerevo’s Dashboard are not available to use. 

Cerevo has confirmed the following errors –

1. Unable to login to Cerevo Dashboard with a Google account.
2. Able to login to Cerevo Dashboard with a Google account but unable to do live streaming using YouTube.*

Please take the following steps if you are experiencing either of the above issues. 

Unable to login to Cerevo Dashboard with a Google account 

1. Please create a new Dashboard account. 
2. Please add your LiveShell or LiveWedge product to the new account you just created. 
3. Please follow the instructions on screen to complete set-up for live streaming.
   

You can also refer to the on-line manual – Dashboard registration
https://liveshell-manual.cerevo.com/en/liveshell-x/x-1-2-1/

Please reset/initialize your LiveShell if your LiveShell is not connecting to your new Dashboard account.  –
https://liveshell-manual.cerevo.com/en/liveshell-x/x-7/

Able to login to Cerevo Dashboard with a Google account but unable to do live streaming using YouTube*

1. After you create a Live Event on YouTube, open Details in YouTube Studio. 
2. Please copy the stream key and stream URL shown in Details on YouTube Studio. 
3. Go to Dashboard and select “Other broadcasting services” on the “Select a broadcasting service” pulldown menu 
4. Please input the stream key you copied from YouTube Studio’s Details page in Stream name (Stream ID). Please input the stream URL from YouTube in Primary Server URL (RTMP Server URL). 
5. After entering this information please follow the instructions on screen to complete setup. 

You may also refer to the on-line manual for – Other broadcasting services (RTMP, YouTube Stream now, initial setup)
https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-1c/

*Normal use will be possible after linking Dashboard to your Google account.

We sincerely apologise for the issues and for any trouble we may have caused to our users. A fix will be available at the earliest possible opportunity.

Thank you very much for using Cerevo’s XON RIDE-1.

As of  the end of February 2020, we have decided to discontinue sales of RIDE-1, a smart cycle device released globally in December 2016.

We are very grateful that many of you around the world enjoyed cycling with Cerevo’s XON RIDE-1.

With the ending  of sales of XON RIDE-1, we would also like to inform you that we are ending future development of this product.

The XON RIDE-1 companion app and the sensor device itself will continue to function for the foreseeable future.

For questions or concerns about Cerevo’s XON RIDE-1, please contact the support team at the email address below.

■ Support Email Address
support-global@cerevo.com

We hope that you will continue using Cerevo products in the future.

Press Contact:
Cerevo Inc.
press-global@cerevo.com
https://www.instagram.com/cerevo_global/
https://www.facebook.com/CerevoGlobal
https://twitter.com/CerevoGlobal

Press Release/Alert:
https://info-en-blog.cerevo.com/

Thank you very much for using Cerevo’s LiveShell series and LiveWedge.

We would like to inform you that we will be carrying out maintenance of Dashboard during the period stated below.

Please note that you may not be able to access Dashboard or use its functions at certain points during the maintenance period.

We apologize for any inconvenience as a result of this.

Updates on the current maintenance status will be posted on this webpage, as well as on Cerevo’s Official Facebook and Twitter accounts. 

Maintenance period:

February 25th (Tuesday), 2020, from 8:00 AM to 11:00 AM (JST)
* Maintenance has been completed as scheduled.

Services that will be suspended:

Live streaming operations and settings for the web app Dashboard

Affected devices:

• LiveShell 2
• LiveShell PRO
• LiveShell X
• LiveWedge

Functions that will be unavailable during maintenance:

• Access to Dashboard
• Live streaming using Dashboard from the affected devices

Functions that will still be available during maintenance:

• Live streaming using local mode from the affected devices

As a temporary workaround, to live stream when Dashboard is undergoing maintenance, please use Local Mode to bypass Dashboard. For details about how to set up Local Mode, please go to

https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-4/

For any additional questions about Local Mode, please contact the Cerevo Customer Support team at

support-global@cerevo.com

Sincerely yours,
Cerevo Inc