Cerevo Dashboard Connection Error and Resolution


Thank you for your continued support of Cerevo products and services.

We confirmed on the evening of August 15, 2020 that Dashboard, Cerevo’s live streaming operation and configuration web application, experienced a malfunction which resulted in users being unable to access the service. The issue has now been fixed and Dashboard is operating again normally.

We sincerely apologize for any inconvenience this may have caused to users of our live streaming products.

The details of the outage are as follows.

Issue Description

On Dashboard, the status of the streaming device could not be obtained and live streaming could not be performed.

Affected Devices

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Issue First Occurred

August 15, 2020 at approximately 21:00 PM (JST)

Resolution Date

August 16, 2020 at approximately 5:00 AM (JST)

Technical Details

A connection problem occurred with the Dashboard servers resulting in users seeing connection errors on Dashboard. Cerevo engineers identified the problem and quickly moved to restore service.

Future Actions

As the servers experienced connection problems, we are reinforcing the servers and further improving load balancing.

We will continue to strengthen our maintenance and operation systems to ensure the continuous and stable operation of the service.

If you have any additional questions or concerns about the use of our products, please contact us at –
support-global@cerevo.com

Sincerely yours,
Cerevo Inc