[Jun 19] Notice of Dashboard Maintenance


Thank you very much for using Cerevo’s LiveShell series and LiveWedge.

We would like to inform you that we will be carrying out maintenance of Dashboard during the period stated below.

Please note that you may not be able to access Dashboard or use its functions at certain points during the maintenance period.

We apologize for any inconvenience as a result of this.

Updates on the current maintenance status will be posted on this webpage, as well as on Cerevo’s Official Facebook and Twitter accounts. 

Maintenance period:

June 19th (Friday), 2020, from 0:00 AM to 2:00 AM (JST)
* Maintenance has been completed as scheduled.

Services that will be suspended:

Live streaming operations and settings for the web app Dashboard

Affected devices:

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Execution:

  • YouTube Live Streaming API integration bug fixed

Functions that may cause problems during maintenance:

  • Access to Dashboard
  • Live streaming using Dashboard from the affected devices

Maintenance unaffected functions:

  • Live streaming using local mode from the affected devices

As a temporary workaround, to live stream when Dashboard is undergoing maintenance, please use Local Mode to bypass Dashboard. For details about how to set up Local Mode, please go to

https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-4/

For any additional questions about Local Mode, please contact the Cerevo Customer Support team at

support-global@cerevo.com

Sincerely yours,
Cerevo Inc