Category Archives: Information

[Update] Suspension of Services due to Dashboard Maintenance, And Live Streaming Methods for that Period

Thank you very much for using Cerevo’s LiveShell series and LiveWedge.
We would like to inform you that we will be carrying out maintenance of Dashboard during the period stated below.
Please note that you may not be able to access Dashboard or use its functions at certain points during the maintenance period.
We apologize for any inconvenience as a result of this.

Updates on the current maintenance status will be posted on this webpage, as well as on Cerevo’s Official Facebook and Twitter accounts. 

[Update]
The maintenance has been completed as scheduled, however, we have confirmed that the Dashboard and some of the functions are not stable due to the heavy access to the Dashboard. We confirm that the difficulty accessing the Dashboard is gradually resolving.

We apologize again for any inconvenience caused.

Please keep using Local Mode or TinyCon if you do live streaming until further notice.

Maintenance period:
[JST] Monday 11th July 2022, 12:00 – Tuesday 12th July 2022, 23:59
[UTC] Sunday 10th July 2022, 03:00 – Tuesday 12th July 2022, 14:59
[US PST] Sunday 10th July 2022, 20:00 – Tuesday 12th July 2022, 07:59
* Maintenance has been completed as scheduled.

Services that will be suspended:
Live streaming operations and settings for the web app Dashboard

Affected devices:

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Functions that will be unavailable during maintenance:

  • Access to Dashboard
  • Live streaming using Dashboard from the affected devices

Functions that will still be available during maintenance:

  • Live streaming using local mode from the affected devices
  • TinyCon on “LiveShell X“

For any additional questions, please contact the Cerevo Customer Support team at

support-global@cerevo.com

Sincerely yours,
Cerevo Inc

FlexTally, the Wireless Tally Lamp System, New Firmware Update Adds Support for Wirecast and the Ability to Turn On/Off the Preview Indicator

Cerevo has released the latest FlexTally firmware (Windows Utility software ver 1.2.0, FlexTally Station Rev. 0029) with the following new features. 

  • Added support for Wirecast.
  • Added the ability to turn off the preview indicator (green lamp) when the station unit is connected via Ethernet to a switcher.

●Support for “Wirecast” software switcher

Each FlexTally lamp can be set individually for each Wirecast shot. This should be useful for not only camera switching, but also for communicating cue timing for VTR and lower thirds to on-camera performers and staff.

●Turning on/off the preview indicator (green lamp) when the station unit is connected via Ethernet to a switcher. 

With the latest FlexTally Utility software for Windows you now have the choice to turn on or turn off the preview indicator (green lamp) when FlexTally is connected via Ethernet to a supported switcher. 

This feature gives you more choice when configuring FlexTally to use at your broadcasting location. For example, turn off the preview indicator if you only want to inform the on-camera performers about the on-air camera (red), or turn it on when you want to inform the camera operators about the preview status as before.

We will continue to update FlexTally to reflect the needs of our users and to make it more convenient and easier to use.

FlexTally

FlexTally is a tally lamp system that consists of one station unit connected to a video switcher and four lamps attached to each camera. One station unit can have up to eight lamps connected (sold separately). When shooting with multiple cameras, such as when recording live programs or live streaming, each FlexTally lamp automatically lights up according to the video switcher’s switching operations, helping the performer to recognize which camera is being used.

Please visit the product website for more information on FlexTally products.

https://flextally.cerevo.com/en/

About Cerevo

Cerevo Inc. was founded in 2008 and is located in Tokyo, Japan. Cerevo is a small batch company focusing on making unique networked devices and connected solutions for both consumer and professional users based on its “Global Niche” concept. Cerevo’s products have been recognized globally and are sold in more than 85 countries and regions.

Over 25 products have been released including, the LiveShell series – devices to enable live streaming on YouTube Live and other streaming services using only a video camera, LiveWedge – a 4 input HDMI switcher with live streaming capabilities, REC-1/LOG-1Tipron – a full HD sports camera with sensor that visualizes your sports activity from the XON series of smart sports products. For more information, please visit – https://cerevo.com

For inquiries regarding new hardware development and sales, please contact us via the link below.
https://cerevo.com/en/contact/

Press Contact:
press-global@cerevo.com
https://www.instagram.com/cerevo_global/
https://www.facebook.com/CerevoUSA
https://twitter.com/CerevoGlobal

For 1/8 TACHIKOMA Users – End of Service Notice

Thank you for your continued support of Cerevo products and services.

Due to users’ usage patterns for Cerevo’s smart toy “Moving, Talking and Synchronizing TACHIKOMA 1/8 scale” we will no longer support functions that require Internet connectivity. In addition, the development and updating of firmware for the product will be terminated.

We would like to express our deep gratitude for the fact that 1/8 TACHIKOMA is still used by many customers around the world.

Users will still be able to interact with 1/8 TACHIKOMA via the dedicated app, please see below for further details.

About 1/8 TACHIKOMA End of Service

All functions provided by connecting to the Internet (weather forecast, schedule confirmation, message recording, information retrieval, parallelization, etc.) will be terminated. 

End Date and Time

Tuesday, August 31, 2021 12:00 (JST)

About Product Use

Even after the above functions are terminated, the following functions can still be used by connecting to the dedicated app in stand-alone mode. 

  • Conversation with 1/8 TACHIKOMA (Response via original recorded voice of 1/8 TACHIKOMA only) 
  • Maneuver Mode (Walking, running control from within the app) 
  • Photography (Taking photos from within the app) 

Please refer to the online manual for usage instructions. 
https://tachikoma.cerevo.com/en/docs/usage-without-internet/

In addition to the announcement of the end of the previous listed functions, the Android version of the 1/8 TACHIKOMA app will be releasing a Voice Collection feature which allows you to play back lines used in past conversations with 1/8 TACHIKOMA. This will make it possible to enjoy the voices of 1/8 TACHIKOMA from the app at any time.

If you are using the Android app, please update to the latest version and try out the new feature.

1/8 TACHIKOMA Android App
https://play.google.com/store/apps/details?id=com.cerevo.tc1app 
* The 1/8 TACHIKOMA app can only be used by those who have the 1/8 TACHIKOMA main unit. 
* There are no plans to support voice collection in the iOS version of the app.

For any inquiries, please contact the Cerevo Customer Support team at –
support-global@cerevo.com

[Feb 25] Notice of Dashboard Maintenance

Thank you very much for using Cerevo’s LiveShell series and LiveWedge.

We would like to inform you that we will be carrying out maintenance of Dashboard during the period stated below.

Please note that you may not be able to access Dashboard or use its functions at certain points during the maintenance period.

We apologize for any inconvenience as a result of this.

Updates on the current maintenance status will be posted on this webpage, as well as on Cerevo’s Official Facebook and Twitter accounts. 

Maintenance period:

February 25th (Wednesday), 2021, from 0:00 AM to 3:00 AM (JST)
* Maintenance has been completed as scheduled.

Services that will be suspended:

Live streaming operations and settings for the web app Dashboard

Affected devices:

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Execution:

  • YouTube Live Streaming API integration bug fixed
  • Deletion of items related to the preview function for RTMP delivery
  • Updated the list of linked services
  • Fixed a minor bug when viewing on mobile devices

Functions that may cause problems during maintenance:

  • Access to Dashboard
  • Live streaming using Dashboard from the affected devices

Able to login to Cerevo Dashboard with a Google account but unable to do live streaming using YouTube:

  1. After you create a Live Event on YouTube, open Details in YouTube Studio. 
  2. Please copy the stream key and stream URL shown in Details on YouTube Studio. 
  3. Go to Dashboard and select “Other broadcasting services” on the “Select a broadcasting service” pulldown menu 
  4. Please input the stream key you copied from YouTube Studio’s Details page in Stream name (Stream ID). Please input the stream URL from YouTube in Primary Server URL (RTMP Server URL). 
  5. After entering this information please follow the instructions on screen to complete setup. 

You may also refer to the on-line manual for – Other broadcasting services (RTMP, YouTube Stream now, initial setup)
https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-1c/

Maintenance unaffected functions:

  • Live streaming using local mode from the affected devices

As a temporary workaround, to live stream when Dashboard is undergoing maintenance, please use Local Mode to bypass Dashboard. For details about how to set up Local Mode, please go to
https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-4/

For any additional questions about Local Mode, please contact the Cerevo Customer Support team at
support-global@cerevo.com

Sincerely yours,
Cerevo Inc


End of Service Announcement – cloudiss and RIDE-1

Thank you for your continued support of Cerevo products and services.

Due to the low active user levels for cloudiss and RIDE-1, we will stop providing some of the functions implemented using the Internet. In addition, the development and updating of firmware for each product will be terminated.


We would like to express our deepest gratitude for the many customers who have used both products since their release.

If you have either of these products, please check the following information.

●cloudiss

Discontinued function

The ability to automatically set alarms based on a registered schedule after linking with Google Calendar.

End date and time

March 31, 2021 (Wednesday) 12:00 *1

To continue using the product

After the end date above, you can still use the product by manually setting the alarm from the dedicated application.
For details, please refer to the online manual.
https://cloudiss.cerevo.com/en/manual/

*1: On the end date any linked Google account will be unlinked from the application.

●RIDE-1

Discontinued functions

Cloud-related functions via XON Cloud (storing activity logs, checking past activity logs, group rides, live telemetry, etc.)

End date and time

January 31, 2021 (Thursday) 12:00 *2

To continue using the product

After the end date above you can continue to use the product as a cycle computer, displaying your ride data in real time on your smartphone in conjunction with the dedicated app.

For more information, please refer to the online manual.
https://xon.cerevo.com/en/ride-1/home/

*2: We took the decision to no longer provide these functions due to low usage rates among users. Please note that all registered account information will be deleted when the service is terminated.

For inquiries regarding the use of each product, please contact the Cerevo Customer Support team at –
support-global@cerevo.com

Cerevo Inc.

press-global@cerevo.com
https://www.instagram.com/cerevo_global/
https://www.facebook.com/CerevoGlobal
https://twitter.com/CerevoGlobal

[Oct 7] Notice of Dashboard Maintenance

Thank you very much for using Cerevo’s LiveShell series and LiveWedge.

We would like to inform you that we will be carrying out maintenance of Dashboard during the period stated below.

Please note that you may not be able to access Dashboard or use its functions at certain points during the maintenance period.

We apologize for any inconvenience as a result of this.

Updates on the current maintenance status will be posted on this webpage, as well as on Cerevo’s Official Facebook and Twitter accounts. 

Maintenance period:

October 7th (Wednesday), 2020, from 0:00 AM to 2:00 AM (JST)
* Maintenance has been completed as scheduled.

Services that will be suspended:

Live streaming operations and settings for the web app Dashboard

Affected devices:

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Execution:

  • YouTube Live Streaming API integration bug fixed

Functions that may cause problems during maintenance:

  • Access to Dashboard
  • Live streaming using Dashboard from the affected devices

Able to login to Cerevo Dashboard with a Google account but unable to do live streaming using YouTube:

  1. After you create a Live Event on YouTube, open Details in YouTube Studio. 
  2. Please copy the stream key and stream URL shown in Details on YouTube Studio. 
  3. Go to Dashboard and select “Other broadcasting services” on the “Select a broadcasting service” pulldown menu 
  4. Please input the stream key you copied from YouTube Studio’s Details page in Stream name (Stream ID). Please input the stream URL from YouTube in Primary Server URL (RTMP Server URL). 
  5. After entering this information please follow the instructions on screen to complete setup. 

You may also refer to the on-line manual for – Other broadcasting services (RTMP, YouTube Stream now, initial setup)
https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-1c/

Maintenance unaffected functions:

  • Live streaming using local mode from the affected devices

As a temporary workaround, to live stream when Dashboard is undergoing maintenance, please use Local Mode to bypass Dashboard. For details about how to set up Local Mode, please go to

https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-4/

For any additional questions about Local Mode, please contact the Cerevo Customer Support team at

support-global@cerevo.com

Sincerely yours,
Cerevo Inc


Cerevo Dashboard Connection Error and Resolution

Thank you for your continued support of Cerevo products and services.

We confirmed on the evening of August 15, 2020 that Dashboard, Cerevo’s live streaming operation and configuration web application, experienced a malfunction which resulted in users being unable to access the service. The issue has now been fixed and Dashboard is operating again normally.

We sincerely apologize for any inconvenience this may have caused to users of our live streaming products.

The details of the outage are as follows.

Issue Description

On Dashboard, the status of the streaming device could not be obtained and live streaming could not be performed.

Affected Devices

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Issue First Occurred

August 15, 2020 at approximately 21:00 PM (JST)

Resolution Date

August 16, 2020 at approximately 5:00 AM (JST)

Technical Details

A connection problem occurred with the Dashboard servers resulting in users seeing connection errors on Dashboard. Cerevo engineers identified the problem and quickly moved to restore service.

Future Actions

As the servers experienced connection problems, we are reinforcing the servers and further improving load balancing.

We will continue to strengthen our maintenance and operation systems to ensure the continuous and stable operation of the service.

If you have any additional questions or concerns about the use of our products, please contact us at –
support-global@cerevo.com

Sincerely yours,
Cerevo Inc

[Jun 19] Notice of Dashboard Maintenance

Thank you very much for using Cerevo’s LiveShell series and LiveWedge.

We would like to inform you that we will be carrying out maintenance of Dashboard during the period stated below.

Please note that you may not be able to access Dashboard or use its functions at certain points during the maintenance period.

We apologize for any inconvenience as a result of this.

Updates on the current maintenance status will be posted on this webpage, as well as on Cerevo’s Official Facebook and Twitter accounts. 

Maintenance period:

June 19th (Friday), 2020, from 0:00 AM to 2:00 AM (JST)
* Maintenance has been completed as scheduled.

Services that will be suspended:

Live streaming operations and settings for the web app Dashboard

Affected devices:

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Execution:

  • YouTube Live Streaming API integration bug fixed

Functions that may cause problems during maintenance:

  • Access to Dashboard
  • Live streaming using Dashboard from the affected devices

Maintenance unaffected functions:

  • Live streaming using local mode from the affected devices

As a temporary workaround, to live stream when Dashboard is undergoing maintenance, please use Local Mode to bypass Dashboard. For details about how to set up Local Mode, please go to

https://liveshell-manual.cerevo.com/en/liveshell-x/x-2-4/

For any additional questions about Local Mode, please contact the Cerevo Customer Support team at

support-global@cerevo.com

Sincerely yours,
Cerevo Inc


Cerevo Dashboard Google Account Link Recovery Guide

Thank you for your continued support of Cerevo products and services.

As you may be aware, Cerevo’s Dashboard control panel used with the LiveShell series and LiveWedge devices experienced a failure of the Google Account linkage feature from 10th December 2019 to 8th May 2020.

If you have an existing Dashboard account and already linked your Google Account or broadcast to YouTube Live before December 2019, please follow the Recovery Procedure instructions below*1 *2. 

*1: The recovery procedure only needs to be performed one time to resolve the issue.
*2: Broadcasting using RTMP mode is possible regardless of this procedure.

Recovery Procedure for Google Account Linkage Feature and YouTube Live Broadcasting via Dashboard

If you meet the following conditions, please perform the recovery procedure below.

  • Have an existing Dashboard account
  • Broadcast to YouTube Live by linking a Google Account from Dashboard before December 2019.

Please perform the procedure before live streaming on any device associated with your account.

If you are using a device that has not been linked with a Google Account or connected for YouTube Live broadcasting, or you are registering a new Dashboard account and using a factory-shipped device, you do not need to perform the recovery procedure.

Recovery Procedure

  1. Log in to Dashboard with your existing account.
  2. Temporarily set the Broadcasting Service of all Live Shell series and LiveWedge devices linked to the account to RTSP server mode*3.

    *3: If you cannot change the Broadcasting Service in Dashboard, you will need to re-initialize the device and re-register your Dashboard account. For details see Procedure When Re-linkage Does Not Workbelow.

  3. Click the Settings menu on the top right of Dashboard to open the settings screen.
  4. Select the Account Settings tab and then the Other services settings option.
  5. Click the Disconnect button next to Sign in with Google*4.

    *4: If after clicking the Disconnect button you see the below error message, you will need to re-initialize the device and re-register your Dashboard account. For details see Procedure When Re-linkage Does Not Workbelow.



  6. After disconnecting, click the Connect button next to Sign in with Google and follow the onscreen instructions to re-link your Google Account.


  7. After re-linking your Google Account you can stream to YouTube Live using the standard procedures. For details on YouTube Live broadcasting settings, see the online manual.

If Re-linking Does Not Work

If after trying the above recovery procedure, you experience any of the below issues, you will need to re-initialize the device and re-register your Dashboard account. For details see Procedure When Re-linkage Does Not Work.

  • When performing the recovery procedure, you cannot change the Broadcast Service of any LiveShell series or LiveWedge devices to anything other than YouTube Live.
  • When performing the recovery procedure, disconnecting your Google Account results in an error message being displayed.

Procedure When Re-linkage Does Not Work

  1. Log in to Dashboard with your existing account.
  2. Click the Settings menu on the top right of Dashboard to open the settings screen.
  3. Select the Account Settings tab and then the Delete account option. Please note after deleting your account the following will occur*5:
    • All the device information linked to the Dashboard account will be deleted.
    • You will need to re-initialize the device associated with your account separately.
    • All information of external services linked to your account will be deleted.
    • All Dashboard settings (custom settings, captions, images, etc.) will be deleted.
    *5: The information associated with the deleted Dashboard account cannot be transferred to a new Dashboard account. If have connected a LiveShell series device with your account in the past, you will not be able to connect that device to the deleted account again.



  4. The following dialog will be displayed. Select OK to permanently delete the Dashboard account. (Please note that the deleted Dashboard account information cannot be recovered under any circumstances).


  5. Create a new account again from the Dashboard new account registration page. You can re-register with the same email address as the deleted account.

    Dashboard new account registration page
    https://shell.cerevo.com/join

    Account creation procedure
    https://liveshell-manual.cerevo.com/en/liveshell-x/x-1-2-1/
  6. Re-initialize all LiveShell series devices associated with your Dashboard account. For initialization, be sure to disconnect the LAN cable or wireless LAN dongle and put the device in offline mode, then follow the on-line manuals.

    LiveShell PRO
    https://liveshell-manual.cerevo.com/en/liveshell-pro/proen-6-2/

    LiveShell 2
    https://liveshell-manual.cerevo.com/en/liveshell2/reset-initialize/

    LiveShell X
    https://liveshell-manual.cerevo.com/en/liveshell-x/x-7/

  7. Connect the reinitialized device with your new Dashboard account. After connecting, you can stream to YouTube Live using the standard procedures. For details on YouTube Live broadcasting settings, see the online manual.

If you are unable to link your Google Account or stream to YouTube Live after trying the above procedures, please contact the Cerevo Customer Support team at – support-global@cerevo.com

Once again we sincerely apologize for any inconvenience caused to our users as a result of this issue. Please refer to the Cerevo Dashboard – Resolution of Google Account Linkage Failure Issue report for technical details on the issue and future actions Cerevo will be taking to ensure these issues do not happen again.

Cerevo Inc.
press-global@cerevo.com
https://www.instagram.com/cerevo_global/
https://www.facebook.com/CerevoGlobal
https://twitter.com/CerevoGlobal

Cerevo Dashboard Resolution of Google Account Linkage Failure Issue

We sincerely apologize for any inconvenience caused to users of our live streaming products due to the Dashboard Google Account linkage failure issue that occurred on December 10, 2019. However, we are pleased to report that the issue has now been resolved.

It is now again possible to log in and stream via YouTube Live using the Google Account linkage feature in Dashboard. For the recovery procedure, please refer to the Cerevo Dashboard Google Account Link Recovery Guide.

A detailed report of the issue and actions taken is as follows.

Issue Description

  • Can’t log in to Dashboard with a Google Account
  • Can’t log in to YouTube Live when linking a new Google Account from Dashboard

Effected Devices

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Issue First Occurred

10th December 2019 (JST)

Resolution Date

8th May 2020, 10:00am (JST)

Technical Details

In Dashboard, the Google Account linkage feature uses an API for logging into a user’s Google Account and connecting with YouTube Live, this API link had not been updated to conform to new guidelines set by Google and subsequently was disabled. 

Resolution and Future Actions

In order for Dashboard to again use the API for logging into a user’s Google Account and connecting with YouTube Live, the API has been updated to conform to Google’s new guidelines. As every new API link has to be reviewed by Google before being approved for use this resulted in the issue taking considerable time to be resolved. We recognize that we should have been more proactive in updating the API link before it was disabled. We take this situation seriously and are reviewing our management and operation systems to ensure this does not happen again.

Together with the actions taken after the Dashboard connection failure that occurred in February 2020, we will further strengthen the maintenance and operation of Dashboard and related products for the continuous stable operation of our services.

Once again we sincerely apologize for any inconvenience caused to our users as a result of this issue.

For any additional questions, please contact the Cerevo Customer Support team at – support-global@cerevo.com.

Sincerely yours,
Cerevo Inc