Category Archives: Information

[Update 31 March] LiveShell X New Live Streaming System Firmware Released, an Announcement for Dashboard End of Service in May 2025.

Cerevo, an internet-connected consumer electronics manufacturer headquartered in Tokyo, is to announce a release of new firmware (Rev.2090 and Rev.3000) for its live streaming device “LiveShell X” on Monday, March 31, 2025. The firmware will include “LiveShell Studio,” which enables streaming settings to be configured via the device’s local network.

The firmware (Rev.2090 and Rev.3000) is a required update to transition from the web streaming configuration app “Dashboard,” which will no longer be available after Saturday, May 31, 2025. To continue using LiveShell X for live streaming beyond this date, you must update to both firmware (Rev.2090 and Rev.3000). If you wish to use LiveShell X for remote control after June 2025, you will need to register for “LiveShell Remote” separately after updating to the new firmware (Rev.2090 and Rev.3000).

The local mode function for LiveShell 2/LiveShell PRO will also become unavailable at the end of May 2025 along with the conclusion of product support.

Release note
https://liveshell-x-manual.cerevo.com/en/release-notes.html

■ About the firmware to be released

● Scheduled release date

   Monday, March 31, 2025

● About firmware updates

To update LiveShell X to the new streaming system “LiveShell Studio,” a two-step update is required. First, update to the preparation firmware (Rev.2090), then proceed with the update to firmware (Rev.3000) to maintain live streaming functionality after Dashboard is phased out.
https://liveshell-x-manual.cerevo.com/en/release-notes.html

【Added on March 31】
The preparatory firmware (Rev.2090) and the new firmware (Rev.3000) were released as scheduled on March 31, 2025.
Please follow the steps below to update your LiveShell X unit.

Firmware Rev.2090

  • [Important] If you have not updated to Rev.2090 by the end of May 2025, you will not be able to update to Rev.3000. Even if you have completed the update to Rev.2090, Dashboard will no longer be available after June 2025.
  • When you connect to Dashboard, the update will be started automatically, similar to previous updates. This update adds the necessary functions to update to Rev.3000.
  • There are no changes to the operation or functions of LiveShell X or Dashboard with this firmware.

Firmware Rev.300

  • After updating LiveShell X firmware Rev.2090, connect the unit to the Internet and update to Firmware Rev.300 via the device menu.
*Rev.2090 will have a firmware update function.
The images above are under development.
  • Even after Dashboard is no longer available in June 2025, if you have updated to Rev.2090, you will still be able to update to Rev.3000.
  • Once the update is complete, LiveShell X will no longer connect to Dashboard, and “LiveShell Studio” will be used to configure streaming settings. You will also be able to register devices with LiveShell Remote.

● Major changes after firmware (Rev.3000) update

1. Changes to various streaming settings and operation methods

  • Dashboard will no longer be available. The following operation methods will be supported:
    • Operation from the local network
    • Remote operation using LiveShell Remote

2. Equipped with “LiveShell Studio” for local network operation

  • LiveShell Studio, customized for LiveShell X, will be available.

*For details on how to use the product, please refer to the online manual below.
https://liveshell-x-manual.cerevo.com/en/

“LiveShell Studio” for LiveShell X
*The images above are under development.

3. Streaming settings require reconfiguration

  • Streaming settings saved in the Dashboard will not be transferred.
    *Please make a note of your streaming settings before updating.
  • New streaming settings must be configured via the local network.
    *Even if you are using LiveShell Remote, the initial settings must be made on a local network.

4. Change the remote operation method

  • To set up and operate the live streaming remotely, you need to register for LiveShell Remote.

■ How to use LiveShell Remote with LiveShell X

LiveShell Remote is a service that allows you to remotely control Cerevo’s live streaming device, LiveShell X. By accessing the web application “LiveShell Studio” via the Internet, you can remotely control your LiveShell X regardless of its location.

If you wish to use LiveShell Remote with LiveShell X, please sign up for the “Lite Plan (1,100 yen/month)” which allows you to configure streaming settings remotely and monitor the status. The Lite Plan with LiveShell X can be used free of charge until May 31, 2025.

LiveShell Remote
https://remote.cerevo.com

■ End of Dashboard service

The Dashboard service for the LiveShell series will no longer be available after the end of May 2025.

In addition, as we officially announced in January 2023, we will end LiveShell PRO and LiveShell 2 product support including repairs service and user assistance. We sincerely appreciate your continued support.

We highly recommend taking advantage of our Tradeup program to upgrade your Cerevo LiveShell streaming devices to LiveShell W. 

● Regarding the use of LiveShell series after Dashboard becomes unavailable

LiveShell W
No changes will occur due to the end of Dashboard service.

LiveShell X
Please refer to the above “About the firmware to be released”.

LiveShell 2 / LiveShell PRO
With the conclusion of product support, all functions, including local mode, will become unavailable after June 2025.

LiveWedge
After Dashboard service ends, only the switcher function will remain operational.

Cerevo Inc. 
Keisuke Onuma, President 
Meitetsu Fudosan Takebashi Building 2nd Floor3-15 Kanda Nishiki-cho, Chiyoda-ku, Tokyo

Cerevo is a fabless manufacturer that plans, develops, and sells services centered on electronics, with the corporate slogan “Make life more convenient and enriching with connected devices.”

Cerevo has developed the “LiveShell series”, capable of live streaming when connected to a digital video camera. The “FlexTally” is a wireless tally lamp system that supports more than 50 different switchers. Additionally, we offered the SNOW-1 binding product, recording real-time snowboarding data in collaboration with the sporting brand “XON.” Our product range also includes the 1/8 Tachikoma, a model of the multi-legged tank featured in “Ghost in the Shell: S.A.C.”.

Cerevo products are sold and distributed in over 85 countries and regions. Leveraging our in-house product development knowledge and experience, we also actively engage in commissioned and joint development projects with other companies. This collaborative effort aims to create innovative products and contribute to the realization of enriched lives through technology. For more information, please visit – https://cerevo.com

For inquiries regarding new hardware development and sales, please contact us via the link below.
https://cerevo.com/en/contact/

Cerevo to Showcase Latest FlexTally Pro Prototype at NAB Show Las Vegas 2024

Cerevo, an Internet connected consumer electronics manufacturer headquartered in Tokyo, will be exhibiting its PC-less live streaming product and solutions, including up-coming new product FlexTally Pro, PoE powered wireless tally light system, at NAB Show Las Vegas 2024, taking place from 13th April to 17th April 2024 at Las Vegas Convention Center.

https://nabshow.com/2024/

Cerevo will be featuring its latest advancements in live streaming technology at the event. Among the highlights will be the FlexTally Pro, a cutting-edge PoE powered wireless tally light system that has garnered attention since its debut at NAB New York last year.

In addition to showcasing the FlexTally Pro, visitors can explore Cerevo’s flagship PC-less live streaming device, LiveShell W, and experience live demonstrations of the FlexTally Pro control web app. These demonstrations will provide insight into the seamless integration and intuitive control features of this innovative product with competitive price.

NAB Show Las Vegas 2024 Cerevo Booth Information:
Period: 14th to 17th April 2024 
Cerevo Booth: C5851
Venue: Las Vegas Convention Center, Central Hall

Cerevo Inc. 
Keisuke Onuma, President 
Meitetsu Fudosan Takebashi Building 2nd Floor3-15 Kanda Nishiki-cho, Chiyoda-ku, Tokyo

Cerevo is a fabless manufacturer that plans, develops, and sells services centered on electronics, with the corporate slogan “Make life more convenient and enriching with connected devices.”

Cerevo has developed the “LiveShell series”, capable of live streaming when connected to a digital video camera. The “FlexTally” is a wireless tally lamp system that supports more than 50 different switchers. Additionally, we offered the SNOW-1 binding product, recording real-time snowboarding data in collaboration with the sporting brand “XON.” Our product range also includes the 1/8 Tachikoma, a model of the multi-legged tank featured in “Ghost in the Shell: S.A.C.”.

Cerevo products are sold and distributed in over 85 countries and regions. Leveraging our in-house product development knowledge and experience, we also actively engage in commissioned and joint development projects with other companies. This collaborative effort aims to create innovative products and contribute to the realization of enriched lives through technology. For more information, please visit – https://cerevo.com

For inquiries regarding new hardware development and sales, please contact us via the link below.
https://cerevo.com/en/contact/

Cerevo Will Unveil Products Under Development Including a New Tally Light System at NAB Show New York 2023

Cerevo, an Internet connected consumer electronics manufacturer headquartered in Tokyo, will be exhibiting its PC-less live streaming products and solutions, including new products currently under development, at NAB Show New York 2023, taking place from 24th to 26th October 2023 at the Javits Center, New York.

https://nabshow.com/newyork2023/

The Cerevo booth will feature a demonstration of LiveShell W, a live-streaming device, as well as the new successor model to FlexTally, a tally light system, which is scheduled for release next spring. Visitors will be able to experience the solution to realize a full-scale live streaming system in a compact package at a competitive cost. 

NAB Show New York 2023 Cerevo Booth Information:
Period: 24th to 26th October 2023
Cerevo Booth: 311, at Level 3
Venue: Javits Center (New York)

Cerevo Inc. 
Keisuke Onuma, President 
Meitetsu Fudosan Takebashi Building 2nd Floor3-15 Kanda Nishiki-cho, Chiyoda-ku, Tokyo

Cerevo is a fabless manufacturer that plans, develops, and sells services centered on electronics, with the corporate slogan “Make life more convenient and enriching with connected devices.”

Cerevo has developed the “LiveShell series”, capable of live streaming when connected to a digital video camera. The “FlexTally” is a wireless tally lamp system that supports more than 50 different switchers. Additionally, we offered the SNOW-1 binding product, recording real-time snowboarding data in collaboration with the sporting brand “XON.” Our product range also includes the 1/8 Tachikoma, a model of the multi-legged tank featured in “Ghost in the Shell: S.A.C.”.

Cerevo products are sold and distributed in over 85 countries and regions. Leveraging our in-house product development knowledge and experience, we also actively engage in commissioned and joint development projects with other companies. This collaborative effort aims to create innovative products and contribute to the realization of enriched lives through technology. For more information, please visit – https://cerevo.com

For inquiries regarding new hardware development and sales, please contact us via the link below.
https://cerevo.com/en/contact/

Cerevo’s 7-Magic, a Smart Yo-Yo, Shines in Cirque du Soleil “KURIOS” for a Limited Time

Cerevo’s smart yo-yo “7-Magic” will appear for a limited time in Cirque du Soleil “KURIOS” in Belgium, featuring yo-yo performer BLACK, a world champion yo-yo performer.

BLACK setting up 7-Magic in the Cirque du Soleil dressing room.

7-Magic is Cerevo’s smart yo-yo toy for yo-yo enthusiasts, developed in collaboration with BLACK. The main unit is equipped with a total of 21 high-brightness LEDs and Bluetooth (Bluetooth Low Energy) for controlling the main unit. By turning on the LEDs at a specified time, 7-Magic can illuminate in sync with music and visuals.

* The 7-Magic model used in the performance is a special edition.

7-Magic (special edition) and the setting application.

Based on BLACK’s experience, 7-Magic is equipped with LEDs with a maximum brightness of 1,100 lux, more than 200 times brighter* than existing products. By installing red, blue, and green high-brightness LEDs the full color spectrum can be displayed when it rotates during a performance. It is also equipped with a function to light up the full-color LEDs in accordance with video and music.

* Based on our research at the time of release. Measured using an illuminometer at 5 cm from the 7-Magic body unit.

BLACK (Yo-Yo Performer)

A two-time World Yo-Yo champion and professional yo-yo performer. As the first yo-yo performing artist for Cirque du Soleil, he has performed in the touring show “KURIOS” more than 500 times. He is also a frequent speaker on topics such as “Passion makes the impossible possible” and “How to make your dreams come true” through his own experiences, he has spoken at TED Conference 2013 and various other conferences. He is the development advisor for Cerevo’s 7-Magic, a smart Yo-Yo.  
BLACK Official Page

Cerevo Inc. 
Keisuke Onuma, President 
Meitetsu Fudosan Takebashi Building 2nd Floor3-15 Kanda Nishiki-cho, Chiyoda-ku, Tokyo

About Cerevo
Cerevo Inc. was founded in 2008 and is located in Tokyo, Japan. Cerevo is a small batch company focusing on making unique networked devices and connected solutions for both consumer and professional users based on its “Global Niche” concept. Cerevo’s products have been recognized globally and are sold in more than 85 countries and regions.

Over 25 products have been released including, the LiveShell series – devices to enable live streaming on YouTube Live and other streaming services using only a video camera, LiveWedge – a 4 input HDMI switcher with live streaming capabilities, REC-1/LOG-1Tipron – a full HD sports camera with sensor that visualizes your sports activity from the XON series of smart sports products. For more information, please visit – https://cerevo.com

For inquiries regarding new hardware development and sales, please contact us via the link below.
https://cerevo.com/en/contact/

Resolution of Caption Function Issue on Dashboard for Cerevo’s Live Series Products

This is a report to summarize the issue which occurred with Dashboard for Cerevo’s Live Series products from 11:00 am 10th August 2023 to 6:00 pm 10th August 2023 (JST). 

It was confirmed in the morning of August 10, 2023 that there was an issue with the caption function when connecting to “Dashboard”, the live streaming operation/setting web application, from the following Cerevo products. We now confirmed that the caption function is restored. 

About the error:

Unable to upload and display text or images on top of the live streaming video by using Dashboard’s caption function (character, images, and paused images).

Products affected: 

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

This issue occurred: 
From 11am 10th August 2023 (JST)

This issue was fixed:
6pm 10th August 2023 (JST) 

We deeply apologize for any inconvenience caused by this. 

For any questions or concerns regarding the use of Cerevo products, please contact us at;  
support-global@cerevo.com

Memory Function and Key Assignment Settings Added to LiveShell Studio (LiveShell W Firmware v1.6.0)

Cerevo Inc., an Internet connected consumer electronics manufacturer headquartered in Tokyo, has released firmware v1.6.0 for LiveShell Studio, which enables the use of memory functions and key assignment settings. LiveShell Studio is the companion live streaming web application for LiveShell W, a multi-live streaming encoder that supports two-screen switching.

LiveShell W on the Official Cerevo Store
https://gstore.cerevo.com/liveshell-w/

“Memory Function” and “Key Assignment Settings” will be available after updating to firmware v1.6.0. In addition to LiveShell W unit button operations, it will be possible to assign and save any function including memory function items and streaming control to a USB-connectable keypad or keyboard. 

*If you update from firmware older than v1.4.1, the captions saved in LiveShell Studio will be reset to initial settings. Please save images etc. before updating to v1.6.0.

Firmware v1.6.0 Download URL
https://liveshell-w-manual.cerevo.com/release_v1.6.0.html

■Memory Function

Multiple values and settings set by LiveShell Studio such as video manipulation (screen switching effects, PinP, screen split, chromakey), captions, ticker and audio mixer can be registered as a single memory item. Registered memory items can be retrieved and reflected at any time, and there is no limit to the number of memory items that can be registered. By registering multiple settings in advance, you can easily switch between various settings during live streaming.

Registered memory items can be reordered by drag & drop

■Key Assignment Settings

In addition to operations using the physical buttons on LiveShell W itself, you can assign specific functions, memory items and distribution control to any key or button on a USB-connected keyboard or keypad. When using a USB-connected keyboard or a keypad, basic LiveShell W operations such as starting streaming, switching from camera A to B and assigning the audio mixer to a dial to change the volume, all the way up to more complex settings registered with the memory function can be done with a single touch. This allows for smoother live streaming operation.

Sample view of LiveShell W with a 6-key keypad connected via USB. The keypad is only a reference example for outside of the Japan market.

Please also see the online manual for detailed instructions.

About LiveShell W

LiveShell W is a live streaming video encoder and the flagship model of Cerevo’s LiveShell series, sold in more than 85 countries/territories worldwide. LiveShell W is a compact device with comprehensive streaming functions including two video input switching, audio input, monitor output and more. The control dial and video select button on the main unit can be used for video switching. A built-in microphone amplifier allows for flexible audio control.

Cerevo Inc. 
Keisuke Onuma, President 
Meitetsu Fudosan Takebashi Building 2nd Floor3-15 Kanda Nishiki-cho, Chiyoda-ku, Tokyo

About Cerevo
Cerevo Inc. was founded in 2008 and is located in Tokyo, Japan. Cerevo is a small batch company focusing on making unique networked devices and connected solutions for both consumer and professional users based on its “Global Niche” concept. Cerevo’s products have been recognized globally and are sold in more than 85 countries and regions.

Over 25 products have been released including, the LiveShell series – devices to enable live streaming on YouTube Live and other streaming services using only a video camera, LiveWedge – a 4 input HDMI switcher with live streaming capabilities, REC-1/LOG-1Tipron – a full HD sports camera with sensor that visualizes your sports activity from the XON series of smart sports products. For more information, please visit – https://cerevo.com

For inquiries regarding new hardware development and sales, please contact us via the link below.
https://cerevo.com/en/contact/

FlexTally, Cerevo’s Wireless Tally Lights System, Now Supports Mac OS, and the Renewed PC App is Released

Cerevo has renewed the FlexTally Utility, a setting application for FlexTally, a wireless tally lights system for multi-camera set-ups, and released a Windows and MacOS compatible version (ver. 2.0.0).

FlexTally Utility ver2.0.0 download
https://flextally.cerevo.com/en/docs/history/

The FlexTally Utility ver. 2.0.0 has been updated with new MacOS support and renewed software. In addition, firmware (Rev. 0031) has been released to improve the stability of the FlexTally Station’s wireless connection.

The latest firmware can be installed from the renewed FlexTally Utility (ver. 2.0.0).

FlexTally Update History
https://flextally.cerevo.com/en/docs/history/

* As of May 2023, the FlexTally Utility for MacOS version does not support Wirecast. If you wish to use FlexTally with Wirecast, please continue to use the Windows version.

About updates history
https://flextally.cerevo.com/en/docs/history/

The latest FlexTally Utility can be downloaded from the above URL. 

* If the previous version is already installed, please uninstall it and then install the latest version. 
* The latest Station firmware can only be installed from the latest version of FlexTally Utility.

About FlexTally 

FlexTally is a tally lamp system designed for easy operability and is available at a price range that means even small studios or streaming sites can look to add it to their multi-camera set-ups. FlexTally can be used via either wireless or wired connections for added convenience and its built-in battery allows for portability and use in remote shooting locations.

FlexTally Official Product Page 
https://flextally.cerevo.com/en/

Cerevo Inc. 
Keisuke Onuma, President 
Meitetsu Fudosan Takebashi Building 2nd Floor3-15 Kanda Nishiki-cho, Chiyoda-ku, Tokyo

About Cerevo
Cerevo Inc. was founded in 2008 and is located in Tokyo, Japan. Cerevo is a small batch company focusing on making unique networked devices and connected solutions for both consumer and professional users based on its “Global Niche” concept. Cerevo’s products have been recognized globally and are sold in more than 85 countries and regions.

Over 25 products have been released including, the LiveShell series – devices to enable live streaming on YouTube Live and other streaming services using only a video camera, LiveWedge – a 4 input HDMI switcher with live streaming capabilities, REC-1/LOG-1Tipron – a full HD sports camera with sensor that visualizes your sports activity from the XON series of smart sports products. For more information, please visit – https://cerevo.com

For inquiries regarding new hardware development and sales, please contact us via the link below.
https://cerevo.com/en/contact/

Press Contact:
press-global@cerevo.com

LiveShell Studio, a Web App for LiveShell X Live Streaming Control, Enhanced with a New Extended Caption Function (LiveShell W Firmware v1.5.0)

Cerevo Inc. has released LiveShell W firmware 1.5.0, with extended caption functionality for LiveShell Studio, the web application for configuring live streaming settings for the LiveShell W live streaming device.

* Please refer to the online manual for instructions on how to update the firmware.

 

– Firmware v1.5.0

The following functions have been improved in the caption function of LiveShell Studio, which can superimpose text and images on the video being live streamed, now you can more easily create effects in real-time that match the content of the live stream broadcast.

Enhanced Functions

  • Text, background, border colors and transparency can now be specified from the color bar.  
  • Multiple captions can now be turned On/Off and the stacking order can be swapped using the layer function.

All users who own LiveShell W will be able to use the applicable functions after updating the firmware. Please refer to the online manual for detailed instructions.

 

About LiveShell W

LiveShell W
SRP USD699.00

LiveShell W is a live streaming video encoder and the flagship model of Cerevo’s LiveShell series, sold in more than 85 countries/territories worldwide. LiveShell W is a compact device with comprehensive streaming functions including two video input switching, audio input, monitor output and more. The control dial and video select button on the main unit can be used for video switching. A built-in microphone amplifier allows for flexible audio control.

LiveShell W Official Product Page
https://liveshell.cerevo.com/en/w/  

 

About LiveShell Studio

LiveShell Studio is an exclusive web app to control streaming while using LiveShell W. LiveShell Studio can be operated from PC browsers, tablets and smartphones that are connected to the same network as LiveShell W. Anyone can easily set up video effects such as mix, PinP, captions, chroma key and audio effects, as well as set live streaming destinations. With LiveShell Studio, you can easily change video and audio settings via the simple UI, controlling things such as pull-downs and sliders, video switching, audio mixing, destination and recording. The necessary operations for live streaming can be completed on a single screen. A memory function is currently scheduled to release sometime mid May 2023. It will instantly retrieve the layout you want. This will enable a smooth workflow even in a hectic environment. Details will be announced separately on Cerevo’s official website and social media accounts.

 

Product Inquiry:
support-global@cerevo.com

Suspension of Services due to Dashboard Maintenance

Thank you very much for using Cerevo’s LiveShell series and LiveWedge.
We would like to inform you that we will be carrying out maintenance of Dashboard during the period stated below.
Please note that you may not be able to access Dashboard or use its functions at certain points during the maintenance period.
We apologize for any inconvenience as a result of this.

Updates on the current maintenance status will be posted on this webpage, as well as on Cerevo’s Official Facebook and Twitter accounts. 

Maintenance period:

[JST] 16th February 2023, 01:00AM – 08:00AM
[UTC] 15th February 2023, 04:00PM – 12 noon
[US PST] 15th February 2023, 08:00AM – 03:00PM

Services that will be suspended:
Live streaming operations and settings for the web app Dashboard

Affected devices:

  • LiveShell 2
  • LiveShell PRO
  • LiveShell X
  • LiveWedge

Functions that will be unavailable during maintenance:

  • Access to Dashboard
  • Live streaming using Dashboard from the affected devices

Functions that will still be available during maintenance:

  • Live streaming using local mode from the affected devices
  • TinyCon on “LiveShell X”

For any additional questions, please contact the Cerevo Customer Support team at

support-global@cerevo.com

Sincerely yours,
Cerevo Inc

LiveShell PRO, LiveWedge and LiveShell 2 Users – Trade-Up Program

Thank you for your continued support of Cerevo products and services.

It has been nearly ten years since LiveWedge, Cerevo’s CES award winning multi camera live streaming and switching device; LiveShell PRO, Cerevo’s longest selling live streaming encoder and LiveShell 2, Cerevo’s smallest live streaming device have been available. Due to the long time period since their release we’ve been experiencing more difficulty obtaining major repair components for these products. As a result, Cerevo will stop accepting out of warranty paid repairs for LiveShell PRO and LiveWedge from 1st February 2023. Existing warranty obligations for these products will not be affected. 

In addition, new firmware development for LiveShell PRO and LiveWedge will also end. All support for LiveShell 2 previously ended in February 2021. 

We would like to express our deepest gratitude to those of you who have used LiveShell PRO, LiveWedge and LiveShell 2 for such a long period. 

For those who are currently using LiveShell PRO, LiveWedge or LiveShell 2, we will be offering a trade-up program to allow you to replace your LiveShell PRO, LiveWedge or LiveShell 2 with the successor device, LiveShell W. This is a great opportunity to replace your existing LiveShell PRO, LiveWedge or LiveShell 2 with a newer, more sophisticated Cerevo device.

LiveShell W

Future Support for LiveShell PRO and LiveWedge 

Paid out of warranty repair support ends: 1st February 2023

Questions about use will continue to be accepted at support-global@cerevo.com

Trade-Up Program Details

If you send your current LiveShell PRO, LiveWedge or LiveShell 2, we will offer the successor device LiveShell W for USD550* instead of the regular retail price of USD899.

Trade-Up Program Start Date

1st February 2023

Trade-Up Target Device List

  • LiveShell 2
  • LiveShell PRO
  • LiveWedge

Available for Discounted Purchase 

  • LiveShell W

For LiveShell W product specifications, please go to; 
https://liveshell.cerevo.com/en/w/

Trade-Up Rules 

  • When trading up, please send your LiveShell PRO, LiveWege or LiveShell 2 to Cerevo.*1 *4 **
  • You must also provide purchase details (email, receipt, etc.) from either the Official Cerevo Store or authorized retailers/distributors.*2 *3
  • The user who applies must have sole ownership of the LiveShell PRO, LiveWedge or LiveShell 2. 

How to Apply

Please apply at the dedicated trade-up program link below. After applying for a trade-up purchase, please send your LiveShell PRO, LiveWedge or LiveShell 2 and purchase details within 30 days.*1

Trade-Up Application Link

https://gstore.cerevo.com/liveshell-pro-livewedge-liveshell-2-trade-up-program/

If you are a corporation and would like to apply to trade-up multiple units at once, please contact support-global@cerevo.com.

Terms and Conditions

*1: You are responsible for the cost of sending in your LiveShell PRO, LiveWedge or LiveShell 2 to the instructed Cerevo return address. The complete return address will be provided after your application.

*2: The trade-up offer is only available to those who have purchased a new product from either the Official Cerevo Store or authorized retailers and distributors. If you purchased a used product, or a product that was purchased through non-authorized sales channels, your application will be rejected. 

*3: The trade-up program will be applied as one discounted replacement LiveShell W per LiveShell PRO, LiveWedge or LiveShell 2. It is possible to trade-up multiple LiveShell PRO, LiveWedge or LiveShell 2 devices at once.

*4: We may not be able to accept a trade-up in cases where there are obvious signs of intentional damage or disassembly, or if the product was purchased in a used condition.

*5: Please initialize your device before sending it to Cerevo. Please refer to the online manual for more information on initialization. 

* The price may be changed without notice.

** Cerevo reserves the right to use the returned LiveShell PRO, LiveWedge or LiveShell 2 for product analysis and other purposes.

For any inquiries, please contact the Cerevo Customer Support team at –
support-global@cerevo.com